Senior Customer Service Representative (National Accounts)
Ellsworth Adhesives, Germantown, WI, United States
What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?
Ellsworth Adhesives specs in materials in each of those products!
Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Senior Customer Service Representative opportunity at Ellsworth Adhesives. This role reports into our Specialty Chemical Distribution (SCD) Division located in Germantown, WI.
Want to continue to grow your career? This is an exciting time to be a part of Ellsworth, come join our team!
Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries! Click here to see our state-of-the-art facility and distribution center and learn more about our business, and here to find out more about the industries we serve, and here to learn about our consumer and manufacturing divisions.
You will process the most complex and high value sales orders. You will respond to inquiries regarding moderately complex products, customers and orders. Works closely with Engineering Sales Representatives and Sales Management on meeting and supporting customer needs.
RESPONSIBILITIES
Coordinates the most complex and/or high value customer orders from beginning to end
Manages order cycle from order acceptance to shipping confirmation on customer hosted websites and portals
Reviews and responds to internal and external customer requests in various communication platforms and communication channels
Evaluates and escalates urgency of customer requests within appropriate internal departments
Provides product availability, pricing, order management details and other requested documentation
Reviews Request for Quote (RFQ) and Purchase Orders (PO) while working in multiple software platforms
Reviews and acts on unapproved orders, expiring quotations, customer credit and return (RMA) requests and order required date portals
Partners with outside sales representatives as it relates to territory and business development
Coordinates order logistics and requirements with Distribution Centers
PERKS & BENEFITS As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits.
QUALIFICATIONS
3+ years of Inside Sales, Account Management and/or Customer Service or other related industrial experience and/or training
Associate’s degree (college or technical) in a related field preferred
Demonstrated ability to operate successfully in Google Docs and/or Microsoft Office
Very strong customer service skills
Thorough and attentive to details
Excellent verbal and written communication skills
Demonstrated sense of urgency
Demonstrated ability to work cross-functionally across departments
Proven ability to take initiative
Very good negotiation and problem-solving skills
Successful business acumen skills
Ability to effectively manage time
#SCD #CUSTOMERSERVICE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Ellsworth Adhesives specs in materials in each of those products!
Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Senior Customer Service Representative opportunity at Ellsworth Adhesives. This role reports into our Specialty Chemical Distribution (SCD) Division located in Germantown, WI.
Want to continue to grow your career? This is an exciting time to be a part of Ellsworth, come join our team!
Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries! Click here to see our state-of-the-art facility and distribution center and learn more about our business, and here to find out more about the industries we serve, and here to learn about our consumer and manufacturing divisions.
You will process the most complex and high value sales orders. You will respond to inquiries regarding moderately complex products, customers and orders. Works closely with Engineering Sales Representatives and Sales Management on meeting and supporting customer needs.
RESPONSIBILITIES
Coordinates the most complex and/or high value customer orders from beginning to end
Manages order cycle from order acceptance to shipping confirmation on customer hosted websites and portals
Reviews and responds to internal and external customer requests in various communication platforms and communication channels
Evaluates and escalates urgency of customer requests within appropriate internal departments
Provides product availability, pricing, order management details and other requested documentation
Reviews Request for Quote (RFQ) and Purchase Orders (PO) while working in multiple software platforms
Reviews and acts on unapproved orders, expiring quotations, customer credit and return (RMA) requests and order required date portals
Partners with outside sales representatives as it relates to territory and business development
Coordinates order logistics and requirements with Distribution Centers
PERKS & BENEFITS As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits.
QUALIFICATIONS
3+ years of Inside Sales, Account Management and/or Customer Service or other related industrial experience and/or training
Associate’s degree (college or technical) in a related field preferred
Demonstrated ability to operate successfully in Google Docs and/or Microsoft Office
Very strong customer service skills
Thorough and attentive to details
Excellent verbal and written communication skills
Demonstrated sense of urgency
Demonstrated ability to work cross-functionally across departments
Proven ability to take initiative
Very good negotiation and problem-solving skills
Successful business acumen skills
Ability to effectively manage time
#SCD #CUSTOMERSERVICE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr