Technical Denials Management Specialist II
UT Southwestern Medical Center, Dallas, TX, United States
UT Southwestern Medical Center
Job Code:
7004
Job Title:
TECHNL DENIALS MGMT SPEC II
Date Last Edited:
3/13/2024
FLSA Status:
N
Job Summary UT Southwestern Medical Center has an opening within the Revenue Cycle Department team for a Technical Denials Management Specialist II. The successful candidate will review, research, and resolve claim denials and appeals for various insurance companies while identifying payment trends in an effort to maximize collections. A successful candidate should have, but not be limited to the following skills:
Capable of reviewing Explanation of Benefits (EOB) from payors to determine how the claims were managed.
Contacting insurance carriers to check on the status of claims, appeals, and insurance verification.
Knowledgeable with payors including Managed Care, Commercial, Medicare, and Medicaid.
Preparing/submitting appeals related to denied services.
This is a work from home (WFH) opportunity. The successful applicant must live within the Greater DFW area and be available to come to the office for equipment pickup, office meetings, and training. Additional details regarding WFH will be discussed as part of the interview process.
Essential Functions Job Duties
Analyze payer denials by denial groupers and submit appeals.
Contact patients and/or third‑party payers to resolve outstanding insurance balances and underpaid claims.
Make necessary adjustments as required by plan reimbursement.
Functions as a liaison between clinical departments and MSRDP management team.
Completes special projects as assigned.
Performs other duties as assigned.
Qualifications Education and Experience Required
Education: High School Diploma or equivalent.
Experience: 2 years’ experience in medical claims recovery and/or collections required.
Preferred
Education: Associate's degree.
Knowledge, Skills, and Abilities
Self‑starter with ability to work well as part of a team and independently.
Ability to communicate effectively with patients, insurance companies, clinical staff and management.
Ability to handle large volumes of work.
Ability to work in a fast paced, production‑oriented environment.
Excellent customer service skills.
Experience in Medical Billing, Accounts Receivables, and/or Collections within a healthcare or insurance environment.
Good organizational, flexibility and analytical skills when resolving more complex unpaid claims.
Knowledge of billing and/or collections and regulations.
Knowledge of CMS 1500, ICD-9, and CPT coding is preferred.
Excellent work ethics and commitment to job responsibilities.
Professional and courteous demeanor while being assertive and confident in their collection efforts.
Quick and accurate alpha/numeric data entry skills.
Positive image that reflects well on the organization.
Strong written and verbal communication skills.
Understanding of the requirements of Medicaid, Medicare and insurance billing.
Physical Demands / Working Conditions
Physical Demands: Talking.
Working Conditions: Office Setting.
Pact Statement
The following is the acronym, "PACT", and is fundamental to all non-clinical positions at UT Southwestern Medical Center:
P – Problem Solving: Employees take ownership in solving problems effectively, efficiently, and to the satisfaction of customers, or managers. They show initiative in addressing areas of concern before they become problems.
A – Ability, Attitude and Accountability: Employees exhibit ability to perform their job and conduct themselves in a professional and positive manner reflecting a professional environment readily assuming obligations in a dependable and reliable manner.
C – Communication, Contribution, and Collaboration: Who are our customers? Anyone who requests our help, needs our work product, or receives our services. Employees focus on customer service with creative solutions while improving the customer experience through clear, courteous, and timely delivery and communication. Sharing ideas with others helps expand our contribution to department goals.
T – Teamwork: Employees work to contribute to the department's success by supporting co-workers, promoting excellence in work product and customer service, and in maintaining a satisfying, caring environment for each other.
Salary Salary Negotiable.
Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO Statement UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
Primary Location Texas-Dallas-5323 Harry Hines Blvd
Work Locations 5323 Harry Hines Blvd
Job Insurance/Billing
Organization 713007 - MG Rev Cyc Follow Up
Schedule Full-time
Shift Day Job
Employee Status Regular
Job Type Standard
Job Level Individual Contributor
Travel No
Job Posting Jan 16, 2026, 11:46:04 PM
#J-18808-Ljbffr
7004
Job Title:
TECHNL DENIALS MGMT SPEC II
Date Last Edited:
3/13/2024
FLSA Status:
N
Job Summary UT Southwestern Medical Center has an opening within the Revenue Cycle Department team for a Technical Denials Management Specialist II. The successful candidate will review, research, and resolve claim denials and appeals for various insurance companies while identifying payment trends in an effort to maximize collections. A successful candidate should have, but not be limited to the following skills:
Capable of reviewing Explanation of Benefits (EOB) from payors to determine how the claims were managed.
Contacting insurance carriers to check on the status of claims, appeals, and insurance verification.
Knowledgeable with payors including Managed Care, Commercial, Medicare, and Medicaid.
Preparing/submitting appeals related to denied services.
This is a work from home (WFH) opportunity. The successful applicant must live within the Greater DFW area and be available to come to the office for equipment pickup, office meetings, and training. Additional details regarding WFH will be discussed as part of the interview process.
Essential Functions Job Duties
Analyze payer denials by denial groupers and submit appeals.
Contact patients and/or third‑party payers to resolve outstanding insurance balances and underpaid claims.
Make necessary adjustments as required by plan reimbursement.
Functions as a liaison between clinical departments and MSRDP management team.
Completes special projects as assigned.
Performs other duties as assigned.
Qualifications Education and Experience Required
Education: High School Diploma or equivalent.
Experience: 2 years’ experience in medical claims recovery and/or collections required.
Preferred
Education: Associate's degree.
Knowledge, Skills, and Abilities
Self‑starter with ability to work well as part of a team and independently.
Ability to communicate effectively with patients, insurance companies, clinical staff and management.
Ability to handle large volumes of work.
Ability to work in a fast paced, production‑oriented environment.
Excellent customer service skills.
Experience in Medical Billing, Accounts Receivables, and/or Collections within a healthcare or insurance environment.
Good organizational, flexibility and analytical skills when resolving more complex unpaid claims.
Knowledge of billing and/or collections and regulations.
Knowledge of CMS 1500, ICD-9, and CPT coding is preferred.
Excellent work ethics and commitment to job responsibilities.
Professional and courteous demeanor while being assertive and confident in their collection efforts.
Quick and accurate alpha/numeric data entry skills.
Positive image that reflects well on the organization.
Strong written and verbal communication skills.
Understanding of the requirements of Medicaid, Medicare and insurance billing.
Physical Demands / Working Conditions
Physical Demands: Talking.
Working Conditions: Office Setting.
Pact Statement
The following is the acronym, "PACT", and is fundamental to all non-clinical positions at UT Southwestern Medical Center:
P – Problem Solving: Employees take ownership in solving problems effectively, efficiently, and to the satisfaction of customers, or managers. They show initiative in addressing areas of concern before they become problems.
A – Ability, Attitude and Accountability: Employees exhibit ability to perform their job and conduct themselves in a professional and positive manner reflecting a professional environment readily assuming obligations in a dependable and reliable manner.
C – Communication, Contribution, and Collaboration: Who are our customers? Anyone who requests our help, needs our work product, or receives our services. Employees focus on customer service with creative solutions while improving the customer experience through clear, courteous, and timely delivery and communication. Sharing ideas with others helps expand our contribution to department goals.
T – Teamwork: Employees work to contribute to the department's success by supporting co-workers, promoting excellence in work product and customer service, and in maintaining a satisfying, caring environment for each other.
Salary Salary Negotiable.
Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO Statement UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
Primary Location Texas-Dallas-5323 Harry Hines Blvd
Work Locations 5323 Harry Hines Blvd
Job Insurance/Billing
Organization 713007 - MG Rev Cyc Follow Up
Schedule Full-time
Shift Day Job
Employee Status Regular
Job Type Standard
Job Level Individual Contributor
Travel No
Job Posting Jan 16, 2026, 11:46:04 PM
#J-18808-Ljbffr