Call Center Outbound Business Account Representative
Cable One, Inc, Phoenix, AZ, United States
At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
Overview Join Sparklight’s Business Sales Team as an Outbound Business Account Representative and unlock your sales potential! In this role you will connect with small and mid‑sized businesses and demonstrate the value of switching to our broadband, phone, and cable services.
Responsibilities
Follow up with current customers to ensure satisfaction and upsell services.
Make outbound calls to potential business customers and present Sparklight’s communication packages.
Enter customer data accurately into the Salesforce system.
Use product knowledge to assist customers and demonstrate why switching to Sparklight is the best choice.
Qualifications
Proactive approach and problem‑solving skills when customers need encouragement to commit.
Previous outbound telemarketing experience in a call center is preferred.
Outgoing and able to direct conversations and close sales.
Three to six months of related experience and/or training; Associate’s degree or higher preferred.
Core Competencies
Committed: Values each customer while working hard to keep their business and support our communities.
Helpful: Delivers support in the most useful ways, addressing needs with expertise, respect, and empathy.
Proactive: Understands what customers need and actively works to make their relationship seamless, easy, and rewarding.
Personal: Knows customers well and tailors communications to address their needs and expectations.
Benefits
Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, personal/sick days)
401(k) – 100% company match after 1 year, up to 5% of eligible compensation
Group legal plan with identity‑theft protection
Additional Perks
Tuition reimbursement (up to $5,250 in the first year)
Up to seventy‑five dollars a month towards cable and internet services
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. “Stronger Together” is not just a verbal cue; it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre‑hire Processes Job offers are contingent upon the results of background, drug screening, and reference checks. Only after successfully passing these pre‑hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
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Overview Join Sparklight’s Business Sales Team as an Outbound Business Account Representative and unlock your sales potential! In this role you will connect with small and mid‑sized businesses and demonstrate the value of switching to our broadband, phone, and cable services.
Responsibilities
Follow up with current customers to ensure satisfaction and upsell services.
Make outbound calls to potential business customers and present Sparklight’s communication packages.
Enter customer data accurately into the Salesforce system.
Use product knowledge to assist customers and demonstrate why switching to Sparklight is the best choice.
Qualifications
Proactive approach and problem‑solving skills when customers need encouragement to commit.
Previous outbound telemarketing experience in a call center is preferred.
Outgoing and able to direct conversations and close sales.
Three to six months of related experience and/or training; Associate’s degree or higher preferred.
Core Competencies
Committed: Values each customer while working hard to keep their business and support our communities.
Helpful: Delivers support in the most useful ways, addressing needs with expertise, respect, and empathy.
Proactive: Understands what customers need and actively works to make their relationship seamless, easy, and rewarding.
Personal: Knows customers well and tailors communications to address their needs and expectations.
Benefits
Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, personal/sick days)
401(k) – 100% company match after 1 year, up to 5% of eligible compensation
Group legal plan with identity‑theft protection
Additional Perks
Tuition reimbursement (up to $5,250 in the first year)
Up to seventy‑five dollars a month towards cable and internet services
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. “Stronger Together” is not just a verbal cue; it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre‑hire Processes Job offers are contingent upon the results of background, drug screening, and reference checks. Only after successfully passing these pre‑hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
#J-18808-Ljbffr