Account Manager
Vim, New York, NY, United States
New York, New York, United States; Remote US
THE PROBLEM YOU'LL SOLVE Vim is growing fast. The platform is working, the book is expanding, and the clients we have today; health plans, digital health companies, and risk-bearing provider organizations, are becoming more strategically important by the quarter. As Sales closes new accounts and hands them off, we need someone who can take those relationships from signed contract to long-term executive partnership. This role exists to make sure our client relationships grow at the same pace as our business.
WHAT YOU'LL DO Own a growing book across payers, digital health, and risk-bearing provider orgs
Onboard and ramp new accounts handed off from Sales —
building the foundation for long-term retention and expansion from day one
Own a portfolio of existing payer and enterprise accounts —
managing retention, renewal, and growth across health plans, digital health companies, and MSOs/ACOs with real revenue targets attached
Build multi-threaded relationships —
move beyond day-to-day ops contacts to establish trust with VPs, CMOs, and other senior decision-makers who control budget and strategic direction
Run structured account planning —
develop and maintain account plans that connect client priorities to measurable outcomes, used as live documents, not annual check-ins
Lead executive business reviews —
prepare and deliver QBRs that translate platform usage into outcomes language each vertical cares about: cost of care, network performance, quality metrics
Identify and close expansion opportunities —
find upsell and cross-sell grounded in client goals, not just Vim’s pipeline needs
Intervene early on risk —
track account health signals proactively and get ahead of problems before they become escalations
Feed product with ground truth —
translate what you hear across verticals into structured input that shapes Vim’s roadmap and go-to-market
WHAT SUCCESS LOOKS LIKE
Deeper relationships at renewal —
clients have senior stakeholders who can articulate Vim’s value in their own words, not just ops contacts who manage tickets
Growing net revenue retention —
expansion driven by clients who initiate it because they see the ROI, not by renewal pressure
You’re the first call —
when a client has a problem, they call you; and that’s why it rarely becomes an escalation
YOU SHOULD APPLY IF
You have 4–6 years in account management or customer success at a healthcare SaaS or health tech company, and you’ve carried real revenue targets, not just satisfaction scores
You’ve sold or grown accounts within payer organizations —
you know how health plans are structured, how budget decisions get made, and what keeps a VP of Network Management up at night
You’ve successfully moved a relationship
from a single ops contact to multi-stakeholder engagement at the VP or C‑suite level
You can run a business review
that makes a senior payer executive feel like you’ve been reading their internal memos
You’ve built account plans from scratch —
not inherited a template and filled in the blanks
You’re comfortable with ambiguity —
Vim is still building its playbook, and you’d rather shape the process than wait for it
YOU SHOULD NOT APPLY IF
You prefer to manage inbound relationships —
this role requires you to drive the cadence, not respond to it
You’re strong on relationships but uncomfortable
initiating commercial conversations about growth and expansion
You’ve only worked with provider organizations —
payer dynamics, value-based contracting, and health plan decision-making need to be familiar territory on day one
You need a defined playbook to operate from —
we’re still building ours, and you’ll be part of writing it
You measure success by low churn and no complaints —
this role has revenue targets that require proactive growth, not just good service
COMPENSATION & DETAILS $115,000- $125,000
On-Target Earnings
$135,000–$145,000
Location
Hybrid preferred (NYC Offices)
Equity
Series C stock options
WHY THIS ROLE Vim sits at a genuinely unusual intersection: a developer platform that lives inside the EHR at the point of care, with payer and enterprise clients who depend on it for network performance, quality metrics, and clinical workflow. That’s not a commodity SaaS relationship, it’s a strategic partnership with real clinical and financial stakes. If you want to own a book that matters, work close to a product still being shaped, and have your fingerprints on how a category-defining company manages its most important relationships, this is the role.
Vim is proud to be an equal‑opportunity employer with a high interest in creating a diverse and inclusive work environment. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender/gender identity, age, military/veteran status, disability, or other legally protected characteristics.
Interested in building your career at Vim? Get future opportunities sent straight to your email.
Accepted file types: pdf, doc, docx, txt, rtf
#J-18808-Ljbffr
THE PROBLEM YOU'LL SOLVE Vim is growing fast. The platform is working, the book is expanding, and the clients we have today; health plans, digital health companies, and risk-bearing provider organizations, are becoming more strategically important by the quarter. As Sales closes new accounts and hands them off, we need someone who can take those relationships from signed contract to long-term executive partnership. This role exists to make sure our client relationships grow at the same pace as our business.
WHAT YOU'LL DO Own a growing book across payers, digital health, and risk-bearing provider orgs
Onboard and ramp new accounts handed off from Sales —
building the foundation for long-term retention and expansion from day one
Own a portfolio of existing payer and enterprise accounts —
managing retention, renewal, and growth across health plans, digital health companies, and MSOs/ACOs with real revenue targets attached
Build multi-threaded relationships —
move beyond day-to-day ops contacts to establish trust with VPs, CMOs, and other senior decision-makers who control budget and strategic direction
Run structured account planning —
develop and maintain account plans that connect client priorities to measurable outcomes, used as live documents, not annual check-ins
Lead executive business reviews —
prepare and deliver QBRs that translate platform usage into outcomes language each vertical cares about: cost of care, network performance, quality metrics
Identify and close expansion opportunities —
find upsell and cross-sell grounded in client goals, not just Vim’s pipeline needs
Intervene early on risk —
track account health signals proactively and get ahead of problems before they become escalations
Feed product with ground truth —
translate what you hear across verticals into structured input that shapes Vim’s roadmap and go-to-market
WHAT SUCCESS LOOKS LIKE
Deeper relationships at renewal —
clients have senior stakeholders who can articulate Vim’s value in their own words, not just ops contacts who manage tickets
Growing net revenue retention —
expansion driven by clients who initiate it because they see the ROI, not by renewal pressure
You’re the first call —
when a client has a problem, they call you; and that’s why it rarely becomes an escalation
YOU SHOULD APPLY IF
You have 4–6 years in account management or customer success at a healthcare SaaS or health tech company, and you’ve carried real revenue targets, not just satisfaction scores
You’ve sold or grown accounts within payer organizations —
you know how health plans are structured, how budget decisions get made, and what keeps a VP of Network Management up at night
You’ve successfully moved a relationship
from a single ops contact to multi-stakeholder engagement at the VP or C‑suite level
You can run a business review
that makes a senior payer executive feel like you’ve been reading their internal memos
You’ve built account plans from scratch —
not inherited a template and filled in the blanks
You’re comfortable with ambiguity —
Vim is still building its playbook, and you’d rather shape the process than wait for it
YOU SHOULD NOT APPLY IF
You prefer to manage inbound relationships —
this role requires you to drive the cadence, not respond to it
You’re strong on relationships but uncomfortable
initiating commercial conversations about growth and expansion
You’ve only worked with provider organizations —
payer dynamics, value-based contracting, and health plan decision-making need to be familiar territory on day one
You need a defined playbook to operate from —
we’re still building ours, and you’ll be part of writing it
You measure success by low churn and no complaints —
this role has revenue targets that require proactive growth, not just good service
COMPENSATION & DETAILS $115,000- $125,000
On-Target Earnings
$135,000–$145,000
Location
Hybrid preferred (NYC Offices)
Equity
Series C stock options
WHY THIS ROLE Vim sits at a genuinely unusual intersection: a developer platform that lives inside the EHR at the point of care, with payer and enterprise clients who depend on it for network performance, quality metrics, and clinical workflow. That’s not a commodity SaaS relationship, it’s a strategic partnership with real clinical and financial stakes. If you want to own a book that matters, work close to a product still being shaped, and have your fingerprints on how a category-defining company manages its most important relationships, this is the role.
Vim is proud to be an equal‑opportunity employer with a high interest in creating a diverse and inclusive work environment. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender/gender identity, age, military/veteran status, disability, or other legally protected characteristics.
Interested in building your career at Vim? Get future opportunities sent straight to your email.
Accepted file types: pdf, doc, docx, txt, rtf
#J-18808-Ljbffr