Customer Service Representative Team Lead
DSV Air & Sea Inc., New Albany, OH, United States
Position Overview
Customer Service Representative Team Lead
Location: USA - New Albany, 1101 Beech Rd
Division: Solutions
Job Posting Title: Customer Service Representative Team Lead - 110732
Time Type: Full Time
Fraud Alert FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.
Position Description Summary Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.
Principal Accountabilities
Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
Interact with management and warehouse personnel to establish service criteria and meet customer requirements
Follow up with customers and other departments to resolve invoice problems and discrepancies
Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
Accurately input into and retrieve information from the system
Audit air bills for completeness and accuracy. Research and maintain filings of air bills
Reconcile driver pickup and delivery manifests
Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
Record damaged shipments and misrouted freight on applicable reports
Working Environment Assignment Complexity: Work on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations.
Accountability: Use ability as a skilled specialist in accordance with corporate policies and procedures to complete complex tasks in creative and effective ways.
Impact of Decisions: Errors detectable upon supervisory review. Identifiable impact on corporate operations and fiscal health.
Working Relationships: Regularly interact with peers and management concerning matters of complex scope and discretion.
Scope: Work on problems complex in scope. May determine methods and procedures on new assignments and may provide guidance to other nonexempt personnel.
Essential Functions Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.
Knowledge and Skills This is a senior level position. Proficient with Windows OS, Word, and Excel. Must be able to type 45 WPM. Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 3-6 years of experience.
Equal Employment Opportunity Statement DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at athr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time.
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Location: USA - New Albany, 1101 Beech Rd
Division: Solutions
Job Posting Title: Customer Service Representative Team Lead - 110732
Time Type: Full Time
Fraud Alert FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.
Position Description Summary Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.
Principal Accountabilities
Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
Interact with management and warehouse personnel to establish service criteria and meet customer requirements
Follow up with customers and other departments to resolve invoice problems and discrepancies
Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
Accurately input into and retrieve information from the system
Audit air bills for completeness and accuracy. Research and maintain filings of air bills
Reconcile driver pickup and delivery manifests
Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
Record damaged shipments and misrouted freight on applicable reports
Working Environment Assignment Complexity: Work on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations.
Accountability: Use ability as a skilled specialist in accordance with corporate policies and procedures to complete complex tasks in creative and effective ways.
Impact of Decisions: Errors detectable upon supervisory review. Identifiable impact on corporate operations and fiscal health.
Working Relationships: Regularly interact with peers and management concerning matters of complex scope and discretion.
Scope: Work on problems complex in scope. May determine methods and procedures on new assignments and may provide guidance to other nonexempt personnel.
Essential Functions Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.
Knowledge and Skills This is a senior level position. Proficient with Windows OS, Word, and Excel. Must be able to type 45 WPM. Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 3-6 years of experience.
Equal Employment Opportunity Statement DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at athr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time.
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