Customer Service Representative
CONSUMERS FIRST Insurance Agency, Arnold, MO, United States
Starting at $15-$20 per hour
(based on experience, qualifications, and insurance licensing). Competitive compensation with growth opportunities!
Missouri & Illinois Residents Only – All employees must reside in MO or IL.
Flexible Work Options –The CSR positionis part of our in-office Sales & Service team. Training is held on-site. After promotion to an agent-level role(insurance license required), remote or hybrid work options may become available.
Ideal Candidate ✅ Excellent Communication Skills – Clearly explain policies, answer questions, and resolve concerns in a friendly, professional manner.
✅ Problem-Solving Mindset – Proactively address customer issues and find solutions that meet their needs.
✅ Detail-Oriented – Accuracy is crucial when processing policies, updating records, and handling claims or policy changes.
✅ Customer-Focused – Committed to delivering top-tier service and building lasting client relationships.
✅ Multitasking Ability – Efficiently manage phone calls, emails, and in-person inquiries while staying organized.
✅ Adaptable & Quick Learner – Willingness to learn new insurance products, systems, and regulations.
✅ Team Player – Works collaboratively with agents and staff to provide seamless service.
Responsibilities
Communicate with customers via phone, email, and text, providing prompt and professional assistance.
Answer questions about policies, coverage options, billing, and claims.
Process policy changes, endorsements, renewals, and cancellations accurately.
Follow up with clients to ensure their needs are met and issues are resolved.
Educate customers on available insurance products and services.
Verify and update customer information in agency management systems.
Handle customer complaints and elevate issues to the appropriate party when necessary.
Identify cross-sell and upsell opportunities to support agency growth.
Schedule appointments for agents and assist with policy reviews.
Ensure compliance with industry regulations and company policies.
Collaborate with internal teams to deliver seamless service.
Qualifications
Entry-Level Position – No prior insurance experience is required; however, it is preferred.
1–3 years of customer service or administrative experience (insurance industry preferred).
Insurance license preferred (or willingness to obtain one).
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(based on experience, qualifications, and insurance licensing). Competitive compensation with growth opportunities!
Missouri & Illinois Residents Only – All employees must reside in MO or IL.
Flexible Work Options –The CSR positionis part of our in-office Sales & Service team. Training is held on-site. After promotion to an agent-level role(insurance license required), remote or hybrid work options may become available.
Ideal Candidate ✅ Excellent Communication Skills – Clearly explain policies, answer questions, and resolve concerns in a friendly, professional manner.
✅ Problem-Solving Mindset – Proactively address customer issues and find solutions that meet their needs.
✅ Detail-Oriented – Accuracy is crucial when processing policies, updating records, and handling claims or policy changes.
✅ Customer-Focused – Committed to delivering top-tier service and building lasting client relationships.
✅ Multitasking Ability – Efficiently manage phone calls, emails, and in-person inquiries while staying organized.
✅ Adaptable & Quick Learner – Willingness to learn new insurance products, systems, and regulations.
✅ Team Player – Works collaboratively with agents and staff to provide seamless service.
Responsibilities
Communicate with customers via phone, email, and text, providing prompt and professional assistance.
Answer questions about policies, coverage options, billing, and claims.
Process policy changes, endorsements, renewals, and cancellations accurately.
Follow up with clients to ensure their needs are met and issues are resolved.
Educate customers on available insurance products and services.
Verify and update customer information in agency management systems.
Handle customer complaints and elevate issues to the appropriate party when necessary.
Identify cross-sell and upsell opportunities to support agency growth.
Schedule appointments for agents and assist with policy reviews.
Ensure compliance with industry regulations and company policies.
Collaborate with internal teams to deliver seamless service.
Qualifications
Entry-Level Position – No prior insurance experience is required; however, it is preferred.
1–3 years of customer service or administrative experience (insurance industry preferred).
Insurance license preferred (or willingness to obtain one).
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