Customer Service Representative
TEKsystems, Madison, WI, United States
About the Role
The Customer Care Representative serves as a key point of contact for both internal and external customers, responding to inquiries via phone and email while delivering exceptional service. This role supports company revenue by meeting productivity, quality, and service standards and working collaboratively across departments to resolve customer needs.
Schedule Monday‑Friday, 9:00 AM - 5:30 PM
Work Environment Onsite
Essential Duties & Responsibilities
Answer inbound customer calls and emails regarding order placement, order status, product information, and pricing
Monitor shared inboxes regularly to ensure department service‑level goals are met
Process customer orders and complaints accurately and efficiently using ERP systems (Oracle)
Create and maintain customer accounts in CRM/ERP systems
Resolve technical product issues over the phone and prepare Return Merchandise Authorizations (RMAs) as needed
Collaborate effectively with cross‑functional teams including Logistics, Trade Compliance, Regulatory Affairs, Supply Chain, and Sales to resolve customer inquiries
Proactively communicate potential issues or challenges to leadership
Participate in daily department KPI meetings and contribute to continuous improvement efforts
Meet or exceed individual performance metrics such as monthly goals, phone availability, inbound talk time, and service‑level standards
Qualifications & Skills
At least 1 year of customer service or technical support experience
Experience handling escalated or irate customer situations
Typing speed of 40 WPM or higher
Proficiency with Microsoft Office (Outlook, Word, Excel)
Additional Work Environment Details
Modern facility built in 2019
Open, airy, and clean workspace
Standing desks available
Customer Service area features a wall of windows
Collaborative team environment with many team members having advanced internally
Job Type & Location This is a Contract to Hire position based out of Madison, WI.
Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Madison, WI.
Application Deadline This position is anticipated to close on Mar 27, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Schedule Monday‑Friday, 9:00 AM - 5:30 PM
Work Environment Onsite
Essential Duties & Responsibilities
Answer inbound customer calls and emails regarding order placement, order status, product information, and pricing
Monitor shared inboxes regularly to ensure department service‑level goals are met
Process customer orders and complaints accurately and efficiently using ERP systems (Oracle)
Create and maintain customer accounts in CRM/ERP systems
Resolve technical product issues over the phone and prepare Return Merchandise Authorizations (RMAs) as needed
Collaborate effectively with cross‑functional teams including Logistics, Trade Compliance, Regulatory Affairs, Supply Chain, and Sales to resolve customer inquiries
Proactively communicate potential issues or challenges to leadership
Participate in daily department KPI meetings and contribute to continuous improvement efforts
Meet or exceed individual performance metrics such as monthly goals, phone availability, inbound talk time, and service‑level standards
Qualifications & Skills
At least 1 year of customer service or technical support experience
Experience handling escalated or irate customer situations
Typing speed of 40 WPM or higher
Proficiency with Microsoft Office (Outlook, Word, Excel)
Additional Work Environment Details
Modern facility built in 2019
Open, airy, and clean workspace
Standing desks available
Customer Service area features a wall of windows
Collaborative team environment with many team members having advanced internally
Job Type & Location This is a Contract to Hire position based out of Madison, WI.
Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Madison, WI.
Application Deadline This position is anticipated to close on Mar 27, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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