Customer Service Representative
Kennametal, Traverse City, MI, United States
Kennametal Inc. has been a leader in advanced materials innovation for over 75 years, providing productivity solutions through materials science, tooling, and wear-resistant technology. Serving customers across aerospace, earthworks, energy, general engineering, and transportation industries, the company empowers its clients to achieve precision and efficiency in manufacturing. Kennametal has earned recognition, including Newsweek’s 2022 List of America’s Most Responsible Companies and Inc.’s Inaugural 2021 Best-Led Companies List. With a reputation for excellence, Kennametal offers access to highly skilled technical teams and world-class tooling application support.
Role Description
This is a full-time, on-site role for a Customer Service Representative based in Traverse City, MI. The Customer Service Representative will handle day-to-day customer inquiries, process orders, and provide exceptional support to ensure customer satisfaction. The role involves resolving customer complaints, managing order systems, and building positive relationships with clients. Strong communication and organizational skills are essential, as well as the ability to work effectively in a fast-paced environment. Qualifications
Customer service and communication skills, including problem-solving and customer support experience Proficiency with order management systems and general administrative tasks Time management and organizational skills with attention to detail Ability to work collaboratively in a team-oriented environment Proficiency in relevant computer applications and basic technical troubleshooting Prior experience in a manufacturing or industrial environment is a plus High school diploma or equivalent; additional education or certifications are advantageous
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This is a full-time, on-site role for a Customer Service Representative based in Traverse City, MI. The Customer Service Representative will handle day-to-day customer inquiries, process orders, and provide exceptional support to ensure customer satisfaction. The role involves resolving customer complaints, managing order systems, and building positive relationships with clients. Strong communication and organizational skills are essential, as well as the ability to work effectively in a fast-paced environment. Qualifications
Customer service and communication skills, including problem-solving and customer support experience Proficiency with order management systems and general administrative tasks Time management and organizational skills with attention to detail Ability to work collaboratively in a team-oriented environment Proficiency in relevant computer applications and basic technical troubleshooting Prior experience in a manufacturing or industrial environment is a plus High school diploma or equivalent; additional education or certifications are advantageous
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