Unlicensed, Masters-Level EAP Specialist - Remote US
Optum, Eden Prairie, MN, United States
The EAP Specialist is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers.
This is an unlicensed position requiring a masters degree master's degree in counseling, psychology, social work, or a related field . Licensed clinicians cannot be considered.
The schedule is Thursday - Monday, 5PM - 1:30AM CST.
Premium pay is offered for working evenings, overnights, and weekends.
You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities
Answer inbound calls for EAP and Behavioral Health
Assessment and triage, short‑term problem resolution, authorization and referrals for routine and crisis callers
Provide solution focused consultation to assist member with issue resolution
Determine member eligibility and benefit coverage and triage as appropriate
Update and enter clinical notes in care management database
Required Qualifications
Master’s Degree in Counseling, Psychology, Social Work, or related field
3+ years of clinical experience, post‑master's degree
2+ years of experience using Windows PC applications, including the ability to type and navigate multiple systems while using multiple screens
Preferred Qualifications
CEAP (or eligible to obtain)
Call Center experience
Experience supporting an Employee Assistance Program
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
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This is an unlicensed position requiring a masters degree master's degree in counseling, psychology, social work, or a related field . Licensed clinicians cannot be considered.
The schedule is Thursday - Monday, 5PM - 1:30AM CST.
Premium pay is offered for working evenings, overnights, and weekends.
You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities
Answer inbound calls for EAP and Behavioral Health
Assessment and triage, short‑term problem resolution, authorization and referrals for routine and crisis callers
Provide solution focused consultation to assist member with issue resolution
Determine member eligibility and benefit coverage and triage as appropriate
Update and enter clinical notes in care management database
Required Qualifications
Master’s Degree in Counseling, Psychology, Social Work, or related field
3+ years of clinical experience, post‑master's degree
2+ years of experience using Windows PC applications, including the ability to type and navigate multiple systems while using multiple screens
Preferred Qualifications
CEAP (or eligible to obtain)
Call Center experience
Experience supporting an Employee Assistance Program
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
#J-18808-Ljbffr