Customer Service Representative II
NVA General Practice, Kokomo, IN, United States
Job Types
Full time, Part Time. Hours of Operation
Monday to Friday, 7am - 7pm. Schedule
20-35 Hours weekly. Pay Rate
$14 - $15. Benefits
401(K) Matching, PTO, Floating Holidays, Sick Time. Experience
Veterinary Experience (Preferred) Customer Service 2 years (Required) Job Description
Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles billing and payments. Answers phone calls, which may involve answering moderately complex questions, initial triage of patient needs including emergent cases, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 3 years related experience required.
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Full time, Part Time. Hours of Operation
Monday to Friday, 7am - 7pm. Schedule
20-35 Hours weekly. Pay Rate
$14 - $15. Benefits
401(K) Matching, PTO, Floating Holidays, Sick Time. Experience
Veterinary Experience (Preferred) Customer Service 2 years (Required) Job Description
Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles billing and payments. Answers phone calls, which may involve answering moderately complex questions, initial triage of patient needs including emergent cases, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 3 years related experience required.
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