Account Manager – Packaging Client Success / Retention
Accurate Paper Box Co Inc, Knoxville, TN, United States
Company
Accurate Paper Box is a privately held business located in Knoxville, TN and serving the Southeast and Midwest. We manufacture and design folding cartons and related paperboard products to meet a variety of customer needs.
Benefits
401(k)
Bonus based on performance
Competitive salary
Health insurance
Dental insurance
Vision insurance
Paid time off
Profit sharing
Relocation bonus
Signing bonus
Training & development
Salary / Bonus Eligible
Career Advancement
Supportive, family-oriented team culture
Job Summary The Account Manager is responsible for nurturing, growing, and retaining existing customer relationships to drive long-term value. This role acts as the day-to-day contact for key accounts, ensuring high levels of satisfaction, proactively solving problems, and identifying opportunities to grow wallet share across all lines of business.
Responsibilities
Serve as the lead point of contact for assigned accounts, ensuring timely and successful delivery of solutions according to customer objectives
Build long-term relationships with existing clients by understanding their packaging needs, internal processes, and go-to-market demands
Coordinate with internal teams (estimating, structural design, production, shipping) to ensure orders are accurate, cost-effective, and delivered on time
Resolve customer issues with urgency and professionalism, managing expectations throughout the lifecycle of each job
Partner with sales, prepress, and operations to support product launches, price updates, or new project development
Track account activity and communications through CRM (Pipedrive) and ERP (CartonERP) systems
Support Quarterly Business Reviews (QBRs) and customer scorecard reporting for strategic accounts
Identify account growth opportunities and collaborate with Account Executives to present upsell or cross-sell solutions
People and Culture
Partner closely with the customer and internal teams to ensure strong alignment and responsiveness
Demonstrate empathy, reliability, and follow-through to build trust and rapport
Support a culture of accuracy, accountability, and continuous improvement
Help surface customer feedback and market intelligence to support company innovation and service offerings
Critical Skills / Capabilities
Customer-Centric: Understands customer needs and creates tailored solutions to retain and grow relationships
Communication: Effectively delivers messages across teams and clients, adapting tone and detail to the audience
Organizational Skills: Balances multiple priorities and works through complex scheduling or production scenarios
Problem-Solving: Resolves account issues and anticipates challenges before they escalates
Detail-Oriented: Reviews orders, specs, and project details with precision
Time Management: Juggles recurring tasks and urgent requests with efficiencyDecision-Making: Exercises judgment to keep projects moving forward while protecting customer satisfaction
Technical Skills: Comfortable navigating CRM, ERP, Outlook, Excel, shared drives, and quoting tools
Experience
Required: +5 years of experience in account management or customer service in a B2B manufacturing environment
Preferred: Experience in folding carton, corrugated, or related paperboard packaging
Education
Required: Bachelor’s degree in Business, Communications, Packaging Science or a related field OR combination of education and experience
Benefits/Perks
Salary / Bonus Eligible
Health, Dental, Vision, 401(k)
Career Advancement
Supportive, family-oriented team culture
#J-18808-Ljbffr
Benefits
401(k)
Bonus based on performance
Competitive salary
Health insurance
Dental insurance
Vision insurance
Paid time off
Profit sharing
Relocation bonus
Signing bonus
Training & development
Salary / Bonus Eligible
Career Advancement
Supportive, family-oriented team culture
Job Summary The Account Manager is responsible for nurturing, growing, and retaining existing customer relationships to drive long-term value. This role acts as the day-to-day contact for key accounts, ensuring high levels of satisfaction, proactively solving problems, and identifying opportunities to grow wallet share across all lines of business.
Responsibilities
Serve as the lead point of contact for assigned accounts, ensuring timely and successful delivery of solutions according to customer objectives
Build long-term relationships with existing clients by understanding their packaging needs, internal processes, and go-to-market demands
Coordinate with internal teams (estimating, structural design, production, shipping) to ensure orders are accurate, cost-effective, and delivered on time
Resolve customer issues with urgency and professionalism, managing expectations throughout the lifecycle of each job
Partner with sales, prepress, and operations to support product launches, price updates, or new project development
Track account activity and communications through CRM (Pipedrive) and ERP (CartonERP) systems
Support Quarterly Business Reviews (QBRs) and customer scorecard reporting for strategic accounts
Identify account growth opportunities and collaborate with Account Executives to present upsell or cross-sell solutions
People and Culture
Partner closely with the customer and internal teams to ensure strong alignment and responsiveness
Demonstrate empathy, reliability, and follow-through to build trust and rapport
Support a culture of accuracy, accountability, and continuous improvement
Help surface customer feedback and market intelligence to support company innovation and service offerings
Critical Skills / Capabilities
Customer-Centric: Understands customer needs and creates tailored solutions to retain and grow relationships
Communication: Effectively delivers messages across teams and clients, adapting tone and detail to the audience
Organizational Skills: Balances multiple priorities and works through complex scheduling or production scenarios
Problem-Solving: Resolves account issues and anticipates challenges before they escalates
Detail-Oriented: Reviews orders, specs, and project details with precision
Time Management: Juggles recurring tasks and urgent requests with efficiencyDecision-Making: Exercises judgment to keep projects moving forward while protecting customer satisfaction
Technical Skills: Comfortable navigating CRM, ERP, Outlook, Excel, shared drives, and quoting tools
Experience
Required: +5 years of experience in account management or customer service in a B2B manufacturing environment
Preferred: Experience in folding carton, corrugated, or related paperboard packaging
Education
Required: Bachelor’s degree in Business, Communications, Packaging Science or a related field OR combination of education and experience
Benefits/Perks
Salary / Bonus Eligible
Health, Dental, Vision, 401(k)
Career Advancement
Supportive, family-oriented team culture
#J-18808-Ljbffr