Senior Customer Service Rep (UCH)
R1 RCM, Myrtle Point, OR, United States
Employer Industry: Healthcare Technology Solutions
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Comprehensive training and professional development provided
Competitive benefits package to support employee well-being
Chance to make a positive impact on patient experiences and community health
Work in a dynamic and collaborative environment within a leading healthcare organization
What to Expect (Job Responsibilities)
Deliver a high-quality patient experience through effective inbound and outbound call resolution
Manage inquiries via multiple communication channels using EMR systems such as Epic, Cerner, or Meditech
Review and interpret patient statements, explanation of benefits, and account balances
Utilize healthcare industry knowledge to assist with patient inquiries and account resolution
Research and source information rapidly to address patient concerns in a fast-paced environment
What is Required (Qualifications)
High school diploma or GED
Minimum of 1 year of experience in a healthcare call center environment
Experience with medical claims, denials, and insurance-related inquiries
Familiarity with EMR systems and healthcare terminology
Strong communication skills and ability to maintain confidentiality
How to Stand Out (Preferred Qualifications)
Experience with EPIC or similar Electronic Medical Records systems
Knowledge of healthcare regulations such as HIPAA and PCI
Previous experience in patient-focused customer service roles
Ability to thrive in a high call volume environment
Strong problem-solving skills and attention to detail
#Healthcare #CustomerService #CareerGrowth #PatientExperience #HealthcareTechnology
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Comprehensive training and professional development provided
Competitive benefits package to support employee well-being
Chance to make a positive impact on patient experiences and community health
Work in a dynamic and collaborative environment within a leading healthcare organization
What to Expect (Job Responsibilities)
Deliver a high-quality patient experience through effective inbound and outbound call resolution
Manage inquiries via multiple communication channels using EMR systems such as Epic, Cerner, or Meditech
Review and interpret patient statements, explanation of benefits, and account balances
Utilize healthcare industry knowledge to assist with patient inquiries and account resolution
Research and source information rapidly to address patient concerns in a fast-paced environment
What is Required (Qualifications)
High school diploma or GED
Minimum of 1 year of experience in a healthcare call center environment
Experience with medical claims, denials, and insurance-related inquiries
Familiarity with EMR systems and healthcare terminology
Strong communication skills and ability to maintain confidentiality
How to Stand Out (Preferred Qualifications)
Experience with EPIC or similar Electronic Medical Records systems
Knowledge of healthcare regulations such as HIPAA and PCI
Previous experience in patient-focused customer service roles
Ability to thrive in a high call volume environment
Strong problem-solving skills and attention to detail
#Healthcare #CustomerService #CareerGrowth #PatientExperience #HealthcareTechnology
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr