Customer Service Representative
J & J Staffing Resources, Wilmington, DE, United States
Customer Service Representative (Part-Time)
Location:
Newport, Delaware (Onsite)
Department:
Customer Service
Pay Range:
$20.00 - $25.00 Per Hour Based on Experience
Duration:
Maternity Leave Coverage, 3-4 Months
Position Overview Our client, a manufacturing site in Newport, Delaware is seeking an experienced Customer Service Representative with a high attention to detail to provide coverage for a maternity leave. This is a Part Time role, Monday through Friday, 8:30 am – 12:30 pm. The ideal candidate will score highly proficient in data entry and attention to detail and have excellent communication skills.
Key Responsibilities
Serve as the primary point of contact for customer inquiries and order updates.
Enter and maintain customer orders in the IFS ERP system with high accuracy.
Monitor open orders and communicate proactively regarding delays, back orders, or changes.
Prepare and process shipping documents (packing lists, BOLs, commercial invoices, export paperwork).
Schedule shipments with carriers and logistics partners.
Collaborate with other teams and departments to ensure smooth operations and excellent customer experience.
Generate customer invoices through the ERP system.
Follow up on outstanding invoices and resolve billing discrepancies.
Desired Skills & Qualifications
High attention to detail and data entry accuracy.
Proficient with Microsoft Office Suite and ERP systems.
Experience with order fulfillment and invoicing is a huge plus!
Experience in a manufacturing or logistics setting is preferred.
Strong communication, problem-solving, and organizational skills.
Ability to work independently and within a team.
Professionalism, accountability, and strong initiative.
Why Join J & J? J & J is a
veteran founded and owned
company honored by
Forbes
as one of the nation’s
Best Professional Recruiting Firms.
Since 1972 J & J Staffing Resources has specialized in finding great jobs for great people. Every year we place thousands of candidates with thriving local companies. J & J works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits. Stay on top of every opportunity - whenever you choose - even on the go. Download J & J’s Buzz app and get 1-tap apply, notifications of AI-matched jobs, and much more. Get Started at: www.JJStaff.com.
We Specialize in:
Office, Skilled Industrial, Technical/IT, Healthcare, Legal, Accounting & Finance, Academic, Pharmaceutical, & Professional.
Benefits:
J & J offers weekly pay, Direct Deposit, Medical, Dental and Vision Benefits, Paid Time Off, and a Referral Bonus.
#J-18808-Ljbffr
Newport, Delaware (Onsite)
Department:
Customer Service
Pay Range:
$20.00 - $25.00 Per Hour Based on Experience
Duration:
Maternity Leave Coverage, 3-4 Months
Position Overview Our client, a manufacturing site in Newport, Delaware is seeking an experienced Customer Service Representative with a high attention to detail to provide coverage for a maternity leave. This is a Part Time role, Monday through Friday, 8:30 am – 12:30 pm. The ideal candidate will score highly proficient in data entry and attention to detail and have excellent communication skills.
Key Responsibilities
Serve as the primary point of contact for customer inquiries and order updates.
Enter and maintain customer orders in the IFS ERP system with high accuracy.
Monitor open orders and communicate proactively regarding delays, back orders, or changes.
Prepare and process shipping documents (packing lists, BOLs, commercial invoices, export paperwork).
Schedule shipments with carriers and logistics partners.
Collaborate with other teams and departments to ensure smooth operations and excellent customer experience.
Generate customer invoices through the ERP system.
Follow up on outstanding invoices and resolve billing discrepancies.
Desired Skills & Qualifications
High attention to detail and data entry accuracy.
Proficient with Microsoft Office Suite and ERP systems.
Experience with order fulfillment and invoicing is a huge plus!
Experience in a manufacturing or logistics setting is preferred.
Strong communication, problem-solving, and organizational skills.
Ability to work independently and within a team.
Professionalism, accountability, and strong initiative.
Why Join J & J? J & J is a
veteran founded and owned
company honored by
Forbes
as one of the nation’s
Best Professional Recruiting Firms.
Since 1972 J & J Staffing Resources has specialized in finding great jobs for great people. Every year we place thousands of candidates with thriving local companies. J & J works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits. Stay on top of every opportunity - whenever you choose - even on the go. Download J & J’s Buzz app and get 1-tap apply, notifications of AI-matched jobs, and much more. Get Started at: www.JJStaff.com.
We Specialize in:
Office, Skilled Industrial, Technical/IT, Healthcare, Legal, Accounting & Finance, Academic, Pharmaceutical, & Professional.
Benefits:
J & J offers weekly pay, Direct Deposit, Medical, Dental and Vision Benefits, Paid Time Off, and a Referral Bonus.
#J-18808-Ljbffr