Customer Service Representative (65315)
Remote Jobs, Atlanta, GA, United States
Employer Industry: Healthcare Services
Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a positive impact on patient satisfaction and experience
Work in a drug‑free workplace committed to employee well‑being
Flexible work environment with the ability to handle multiple tasks
What to Expect (Job Responsibilities):
Verify patient demographics, insurance coverage, and complete data entry as needed
Review patient account history to understand payments received and amounts due
Provide transaction history summaries to patients regarding copay, coinsurance, and deductibles
Request and obtain payment from patients for balances owed
Document all call information to ensure proper call history is recorded
What is Required (Qualifications):
High School Diploma or GED required; 2 years of college or Associate's Degree preferred
Minimum of 2 years of customer service experience in a healthcare organization
Must be customer service‑oriented and computer literate
Knowledge of medical terminology and effective mathematical and analytical skills
Strong troubleshooting skills and ability to operate an Electronic Medical Record system
How to Stand Out (Preferred Qualifications):
Experience with electronic medical records, preferably eCW
Exceptional communication skills, both orally and in writing
Strong organizational skills and ability to prioritize tasks effectively
High level of curiosity and self‑motivation
Ability to maintain professionalism under pressure
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a positive impact on patient satisfaction and experience
Work in a drug‑free workplace committed to employee well‑being
Flexible work environment with the ability to handle multiple tasks
What to Expect (Job Responsibilities):
Verify patient demographics, insurance coverage, and complete data entry as needed
Review patient account history to understand payments received and amounts due
Provide transaction history summaries to patients regarding copay, coinsurance, and deductibles
Request and obtain payment from patients for balances owed
Document all call information to ensure proper call history is recorded
What is Required (Qualifications):
High School Diploma or GED required; 2 years of college or Associate's Degree preferred
Minimum of 2 years of customer service experience in a healthcare organization
Must be customer service‑oriented and computer literate
Knowledge of medical terminology and effective mathematical and analytical skills
Strong troubleshooting skills and ability to operate an Electronic Medical Record system
How to Stand Out (Preferred Qualifications):
Experience with electronic medical records, preferably eCW
Exceptional communication skills, both orally and in writing
Strong organizational skills and ability to prioritize tasks effectively
High level of curiosity and self‑motivation
Ability to maintain professionalism under pressure
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr