Customer Service Representative
Horne HVAC Charlotte, Belmont, NC, United States
PLEASE, NO CALLS. ALL CANDIDATES MUST APPLY ONLINE**
Horne Heating and Air Conditioning
has been servicing Charlotte and its surrounding areas since 1983! We attribute our years of success to our focus on delivering honest, reliable, and innovative solutions to our community. We use our extensive experience to help customers enjoy dependable comfort all year. Mission Statement Our goal as a family‑owned and operated company is to provide a conscientious and motivated staff who consistently deliver quality, value, and comfort with 100% satisfaction. Your Comfort is Our Business.
Customer Service Representative We have an immediate opening for a
Customer Service Representative
who will support the Service and Sales department by engaging with customers on unsold projects. This role requires proficiency in outbound phone sales, exceptional customer service, and strong sales abilities. The ideal candidate will possess excellent self‑management skills, effectively prioritize tasks and schedules, and exhibit high analytical capabilities to deliver accurate and reliable service.
What We Offer
Medical, dental, vision, and life insurance
Paid time off, holidays, and your birthday
401k with 3% full match and partial match on 4-5%
Year‑round work schedule
Professional development, including reimbursement for certifications
Annual end‑of‑year party
Quarterly team‑building events
Work Hours: Two 4/10 shifts available, Monday – Thursday 7:00 am to 6:00 pm, or Tuesday – Friday 7:00 am to 6:00 pm.
Pay Range: $16 – $20 per hour, depending on experience
Why Work with Us?
Strong Team Culture – We thrive in a supportive environment where your growth and well‑being are our top priorities. Enjoy a workplace that values collaboration and mutual respect, ensuring you feel right at home.
Top‑Notch Leadership – We are dedicated to offering leaders who prioritize employee development. They are knowledgeable, team‑focused, and conduct regular check‑ins.
Additional Earning Potential – We offer competitive pay and nearly every position has the opportunity for additional spiffs/commissions. We provide stability with a year‑round work schedule.
Company Events and Trips – We value our team and celebrate our successes with quarterly team‑building events, annual end‑of‑year party, and previous trips include Vegas, Dominican Republic, Bahamas, and Mexico!
Core Values We Live and Operate By
H onesty
O pportunity
R ecognition
N eighborly
E mpowerment
Required Qualifications
3 years of customer service experience
Ability to communicate effectively both verbally and in writing
Computer proficiency in Word, Excel, and Outlook
Experience in reviewing documents for accuracyAbility to manage a multiple‑line phone system
High school diploma or GED
Excellent verbal and written communication skills in English
Preferred Qualifications
Service Titan experience
Call‑center experience
Sales experience (in‑person or phone‑based)
Home service experience (HVAC, pest control, or related)
Excellent verbal, written, and communication skills in English and Spanish
Salary: $16 – $20 per hour
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Horne Heating and Air Conditioning
has been servicing Charlotte and its surrounding areas since 1983! We attribute our years of success to our focus on delivering honest, reliable, and innovative solutions to our community. We use our extensive experience to help customers enjoy dependable comfort all year. Mission Statement Our goal as a family‑owned and operated company is to provide a conscientious and motivated staff who consistently deliver quality, value, and comfort with 100% satisfaction. Your Comfort is Our Business.
Customer Service Representative We have an immediate opening for a
Customer Service Representative
who will support the Service and Sales department by engaging with customers on unsold projects. This role requires proficiency in outbound phone sales, exceptional customer service, and strong sales abilities. The ideal candidate will possess excellent self‑management skills, effectively prioritize tasks and schedules, and exhibit high analytical capabilities to deliver accurate and reliable service.
What We Offer
Medical, dental, vision, and life insurance
Paid time off, holidays, and your birthday
401k with 3% full match and partial match on 4-5%
Year‑round work schedule
Professional development, including reimbursement for certifications
Annual end‑of‑year party
Quarterly team‑building events
Work Hours: Two 4/10 shifts available, Monday – Thursday 7:00 am to 6:00 pm, or Tuesday – Friday 7:00 am to 6:00 pm.
Pay Range: $16 – $20 per hour, depending on experience
Why Work with Us?
Strong Team Culture – We thrive in a supportive environment where your growth and well‑being are our top priorities. Enjoy a workplace that values collaboration and mutual respect, ensuring you feel right at home.
Top‑Notch Leadership – We are dedicated to offering leaders who prioritize employee development. They are knowledgeable, team‑focused, and conduct regular check‑ins.
Additional Earning Potential – We offer competitive pay and nearly every position has the opportunity for additional spiffs/commissions. We provide stability with a year‑round work schedule.
Company Events and Trips – We value our team and celebrate our successes with quarterly team‑building events, annual end‑of‑year party, and previous trips include Vegas, Dominican Republic, Bahamas, and Mexico!
Core Values We Live and Operate By
H onesty
O pportunity
R ecognition
N eighborly
E mpowerment
Required Qualifications
3 years of customer service experience
Ability to communicate effectively both verbally and in writing
Computer proficiency in Word, Excel, and Outlook
Experience in reviewing documents for accuracyAbility to manage a multiple‑line phone system
High school diploma or GED
Excellent verbal and written communication skills in English
Preferred Qualifications
Service Titan experience
Call‑center experience
Sales experience (in‑person or phone‑based)
Home service experience (HVAC, pest control, or related)
Excellent verbal, written, and communication skills in English and Spanish
Salary: $16 – $20 per hour
#J-18808-Ljbffr