Customer Relations Representative - State Farm Agent Team Member
State Farm, Ellicott City, MD, United States
Customer Relations Representative – Service & In-Book Sales Growth Opportunity
Mike Sawyer State Farm Agency
Serve with Excellence. Sell with Purpose. Build a Career That Truly Impacts People.
Do you enjoy helping others and creating meaningful customer experiences—and also thrive on the opportunity to grow through sales? Mike Sawyer State Farm is seeking a Customer Relations Representative who can deliver outstanding service to our existing clients while identifying ways to strengthen their coverage through additional insurance products.
This is a licensed role (Property & Casualty and Life & Health required). If you’re not yet licensed, you must be willing to obtain both—our agency provides full support and paid training.
Role Overview As a Customer Relations Representative, you’ll be a trusted point of contact for many of our clients. You’ll build relationships, resolve concerns, and ensure each customer feels informed and valued. Alongside daily service and policy maintenance, you’ll engage in in‑book sales conversations—helping clients understand coverage options that support their long‑term security and peace of mind.
This position is ideal for someone who is empathetic, organized, and relationship‑focused, with the confidence to introduce products that genuinely support client needs and agency growth.
Key Responsibilities
Provide Exceptional Service:
Address client inquiries, policy changes, billing concerns, and general service requests with professionalism and accuracy.
Strengthen Customer Relationships:
Conduct routine policy reviews to confirm clients have the right protection in place.
Drive In‑Book Sales:
Identify coverage gaps and present additional insurance options within existing customer accounts.
Support Daily Agency Operations:
Process updates, follow up on claims, and maintain accurate customer records.
Collaborate as a Team:
Work closely with colleagues to achieve retention, service, and growth goals.
Qualifications
Strong communication, active listening, and problem‑solving abilities.
A genuine desire to help others, paired with a proactive and sales‑minded approach.
Excellent organization and attention to detail.
Prior customer service, insurance, or sales experience preferred.
Property & Casualty and Life & Health licenses, or willingness to obtain with agency support.
Benefits
Bonus based on performance.
Competitive salary.
Opportunity for advancement.
Paid time off.
Training & development.
Why Join Mike Sawyer State Farm?
Competitive base pay + bonus potential tied to retention and in‑book sales.
Supportive, team‑oriented environment centered around client satisfaction.
Clear opportunities for professional growth and advancement.
The opportunity to help protect what matters most to customers—while building a fulfilling long‑term career.
Compensation: $50,000.00 - $70,000.00 per year
Apply today to join the Mike Sawyer State Farm team.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
#J-18808-Ljbffr
Serve with Excellence. Sell with Purpose. Build a Career That Truly Impacts People.
Do you enjoy helping others and creating meaningful customer experiences—and also thrive on the opportunity to grow through sales? Mike Sawyer State Farm is seeking a Customer Relations Representative who can deliver outstanding service to our existing clients while identifying ways to strengthen their coverage through additional insurance products.
This is a licensed role (Property & Casualty and Life & Health required). If you’re not yet licensed, you must be willing to obtain both—our agency provides full support and paid training.
Role Overview As a Customer Relations Representative, you’ll be a trusted point of contact for many of our clients. You’ll build relationships, resolve concerns, and ensure each customer feels informed and valued. Alongside daily service and policy maintenance, you’ll engage in in‑book sales conversations—helping clients understand coverage options that support their long‑term security and peace of mind.
This position is ideal for someone who is empathetic, organized, and relationship‑focused, with the confidence to introduce products that genuinely support client needs and agency growth.
Key Responsibilities
Provide Exceptional Service:
Address client inquiries, policy changes, billing concerns, and general service requests with professionalism and accuracy.
Strengthen Customer Relationships:
Conduct routine policy reviews to confirm clients have the right protection in place.
Drive In‑Book Sales:
Identify coverage gaps and present additional insurance options within existing customer accounts.
Support Daily Agency Operations:
Process updates, follow up on claims, and maintain accurate customer records.
Collaborate as a Team:
Work closely with colleagues to achieve retention, service, and growth goals.
Qualifications
Strong communication, active listening, and problem‑solving abilities.
A genuine desire to help others, paired with a proactive and sales‑minded approach.
Excellent organization and attention to detail.
Prior customer service, insurance, or sales experience preferred.
Property & Casualty and Life & Health licenses, or willingness to obtain with agency support.
Benefits
Bonus based on performance.
Competitive salary.
Opportunity for advancement.
Paid time off.
Training & development.
Why Join Mike Sawyer State Farm?
Competitive base pay + bonus potential tied to retention and in‑book sales.
Supportive, team‑oriented environment centered around client satisfaction.
Clear opportunities for professional growth and advancement.
The opportunity to help protect what matters most to customers—while building a fulfilling long‑term career.
Compensation: $50,000.00 - $70,000.00 per year
Apply today to join the Mike Sawyer State Farm team.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
#J-18808-Ljbffr