Premium Servivce Account Executive
Las Vegas Grand Prix, Inc., Las Vegas, NV, United States
Overview
The Formula 1 Heineken Las Vegas Grand Prix has rapidly become a world‑class event in its first three years. This three‑day spectacle attracts a global audience to witness the world’s greatest drivers and cars navigate the iconic Las Vegas Strip at breathtaking speeds approaching 200 mph.
Premium Service Team As a member of the Premium Service team, you'll gain exposure to senior LVGP leadership, sell and service exclusive luxury products, and work with sophisticated clientele. LVGP is focused on growing the global brand within North America, and this team will contribute to this success by building strong customer relationships and creating memorable experiences.
Role Summary LVGP is seeking a commercially oriented, results‑driven individual to cultivate leads, manage a sales process and execute a strategy to close hospitality, grandstand, and general seating deals with both domestic and international customers. This position will report to the Director, Premium Service.
Essential Functions
Working diligently to ensure a smooth account transition by collaborating with the Premium Sales Team.
Managing a series of LVGP accounts from purchase, ticket delivery, and communication through the race weekend.
Including intimate relationship building, gifting and special events.
Working directly with service providers to maintain superior service levels to premium clients.
Creating and executing moments that go above and beyond typical service standards by using unique, personalized client information stored in a CRM.
Executing key touchpoints and communication campaigns to inform all guests of crucial information related to all aspects of the race weekend.
Positively impacting overall ticket holder experience by showing consistent responsiveness, attention to detail, and multi‑tasking to meet various deadlines simultaneously.
Assisting with account management and ticket distribution of client tickets via Ticketmaster’s Account Manager platform.
Troubleshooting issues as they arise and determining appropriate resolution.
Managing and executing renewal campaigns as directed by the Director of Premium Service.
Maintaining accurate and timely prospect and customer information in a CRM platform for efficient reporting and historical data purposes.
Entertaining and nurturing relationships with clients and prospects through creative methods including networking events, speaking engagements, one‑on‑one dinners/lunches, and outside meetings.
Acting as VIP concierge on race weekend for service and management for all premium clients.
Assisting in all areas of event days, such as client communications, wayfinding efforts, operational needs, hosting clients, phone coverage, etc., to assist in having a successful Las Vegas Grand Prix.
Assisting the Ticket Sales & Service department in various duties as needed.
Supportive Functions
Attending sponsored charity events within the local community.
Assisting with event planning and coordination of sales/services related events.
Assisting with other tasks and duties assigned by Supervisor/Management.
The Formula 1 Heineken Las Vegas Grand Prix offers unique benefits to the Las Vegas economy and infrastructure. The development of the racetrack and construction throughout the area has rejuvenated local roads and highways and contributed to economic development in the area through the creation of thousands of jobs.
Qualifications
Bachelor’s degree from an accredited college or university required.
Minimum of 1‑2 years of related premium sales experience preferred.
Exceptional organizational and time‑management skills with the ability to multitask and execute in a timely manner.
Flexibility with the ability to adapt in a fast‑paced work environment with challenging demands and frequent changes.
Ability to always maintain a high level of confidentiality.
Professional demeanor and ability to interact with all levels of the organization and outside contacts.
Strong verbal and written communication skills.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Ability to work nights, weekends, and holidays, as the event calendar requires.
Qualified candidates must be able to work in the United States.
Position is based onsite in Las Vegas, NV.
Las Vegas Grand Prix, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), parental status, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Premium Service Team As a member of the Premium Service team, you'll gain exposure to senior LVGP leadership, sell and service exclusive luxury products, and work with sophisticated clientele. LVGP is focused on growing the global brand within North America, and this team will contribute to this success by building strong customer relationships and creating memorable experiences.
Role Summary LVGP is seeking a commercially oriented, results‑driven individual to cultivate leads, manage a sales process and execute a strategy to close hospitality, grandstand, and general seating deals with both domestic and international customers. This position will report to the Director, Premium Service.
Essential Functions
Working diligently to ensure a smooth account transition by collaborating with the Premium Sales Team.
Managing a series of LVGP accounts from purchase, ticket delivery, and communication through the race weekend.
Including intimate relationship building, gifting and special events.
Working directly with service providers to maintain superior service levels to premium clients.
Creating and executing moments that go above and beyond typical service standards by using unique, personalized client information stored in a CRM.
Executing key touchpoints and communication campaigns to inform all guests of crucial information related to all aspects of the race weekend.
Positively impacting overall ticket holder experience by showing consistent responsiveness, attention to detail, and multi‑tasking to meet various deadlines simultaneously.
Assisting with account management and ticket distribution of client tickets via Ticketmaster’s Account Manager platform.
Troubleshooting issues as they arise and determining appropriate resolution.
Managing and executing renewal campaigns as directed by the Director of Premium Service.
Maintaining accurate and timely prospect and customer information in a CRM platform for efficient reporting and historical data purposes.
Entertaining and nurturing relationships with clients and prospects through creative methods including networking events, speaking engagements, one‑on‑one dinners/lunches, and outside meetings.
Acting as VIP concierge on race weekend for service and management for all premium clients.
Assisting in all areas of event days, such as client communications, wayfinding efforts, operational needs, hosting clients, phone coverage, etc., to assist in having a successful Las Vegas Grand Prix.
Assisting the Ticket Sales & Service department in various duties as needed.
Supportive Functions
Attending sponsored charity events within the local community.
Assisting with event planning and coordination of sales/services related events.
Assisting with other tasks and duties assigned by Supervisor/Management.
The Formula 1 Heineken Las Vegas Grand Prix offers unique benefits to the Las Vegas economy and infrastructure. The development of the racetrack and construction throughout the area has rejuvenated local roads and highways and contributed to economic development in the area through the creation of thousands of jobs.
Qualifications
Bachelor’s degree from an accredited college or university required.
Minimum of 1‑2 years of related premium sales experience preferred.
Exceptional organizational and time‑management skills with the ability to multitask and execute in a timely manner.
Flexibility with the ability to adapt in a fast‑paced work environment with challenging demands and frequent changes.
Ability to always maintain a high level of confidentiality.
Professional demeanor and ability to interact with all levels of the organization and outside contacts.
Strong verbal and written communication skills.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Ability to work nights, weekends, and holidays, as the event calendar requires.
Qualified candidates must be able to work in the United States.
Position is based onsite in Las Vegas, NV.
Las Vegas Grand Prix, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), parental status, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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