Resident Relations Manager - Senior Living
Avamere, Las Vegas, NV, United States
Location:
Avamere at Las Vegas - 6031 West Cheyenne Avenue, Las Vegas, NV 89108
Apply now at:
Arete.Jobs
A Resident Relations Manager in an assisted/independent living community serves as the primary liaison between residents, their families, and management to ensure high satisfaction, safety, and a positive living experience. They resolve conflicts, manage concierge services, facilitate move-ins/outs, and drive retention by providing exceptional, personalized customer service.
Essential Duties and Job Responsibilities
Act as the main point of contact for resident inquiries, complaints, and concerns, ensuring timely resolution.
Coordinate the entire admission and discharge process, including apartment readiness and welcoming new residents.
Deliver high-level service to promote a positive community experience and high retention rates.
Organize social functions, community events, and maintain clear communication channels (newsletters, meetings) with residents and families.
Proactively address and mediate conflicts between residents or between residents and staff to maintain a harmonious environment.
Ensure compliance with community rules and regulations while maintaining a safe, clean, and welcoming environment.
Collaborate with maintenance, dining, and clinical staff to ensure services meet expectations.
Perform all other duties as assigned.
Assist with in-house resident transfers by supporting communication between residents, families, and internal teams, and participating in transition discussions when appropriate.
Maintain regular supportive contact with residents who are ill or hospitalized through visits, calls, or cards, or by assisting with coordination of outreach when needed.
Supporting residents returning to the community following medical absences by assisting with communication between the residents, family, and appropriate internal team members, and helping provide information related to services and move-in procedures (primarily for Independent Living residents).
Provide support to the Sales/Marketing team as needed, including assisting with tours or move-in documentation during peak times or staff absences.
Help facilitate resident advocacy and education efforts by sharing resources related to voting, estate planning, advance directives, and other resident-focused topics.
Requirements and Qualifications
Prefer bachelor’s degree in hospitality, social work, or business preferred, or equivalent Knowledge of state regulations for assisted living communities experience.
Previous experience in hospitality, property management, or senior living.
Excellent verbal and written communication skills to interact with seniors, families, and staff.
High level of empathy and understanding for the needs of older adults.
Strong critical thinking and conflict resolution skills.
Proficient in managing multiple tasks, schedules, and resident records.
Maintain confidentiality of all resident care information in accordance with HIPAA guidelines.
Create and uphold an atmosphere of warmth, patience, enthusiasm, and a calm and cheerful environment.
Must maintain and have an active CPR/BLS during employment.
Must be able to read, write, and speak English fluently.
Benefits We believe caring for others starts with caring for our own teams. Our benefits are designed to support your well-being, growth, and peace of mind—so you can focus on making a difference every day.
Health Insurance: Comprehensive medical, dental, and vision plans. Low individual and family deductible. - Benefits eligible at 30+ hours/week.
401(k) Retirement Plan with discretionary employer match
Paid Time Off (PTO) and Premium Pay for Holidays worked, conditions apply
Employee Assistance Program (EAP) Canopy: Free, confidential support for mental health, stress, family needs & work/life balance
Health Savings Account (HSA), Flexible Spending Accounts (FSA) options and CERA (Commuter Expense Reimbursement Account)
Voluntary & Supplemental Insurance Options: Voluntary Life and AD&D, Short- and Long-Term Disability, plus Whole Life, Accident, Critical Illness, Hospital Indemnity, and Legal Services.
The company reserves the right to revise the duties set forth in this job description at its discretion.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Avamere at Las Vegas - 6031 West Cheyenne Avenue, Las Vegas, NV 89108
Apply now at:
Arete.Jobs
A Resident Relations Manager in an assisted/independent living community serves as the primary liaison between residents, their families, and management to ensure high satisfaction, safety, and a positive living experience. They resolve conflicts, manage concierge services, facilitate move-ins/outs, and drive retention by providing exceptional, personalized customer service.
Essential Duties and Job Responsibilities
Act as the main point of contact for resident inquiries, complaints, and concerns, ensuring timely resolution.
Coordinate the entire admission and discharge process, including apartment readiness and welcoming new residents.
Deliver high-level service to promote a positive community experience and high retention rates.
Organize social functions, community events, and maintain clear communication channels (newsletters, meetings) with residents and families.
Proactively address and mediate conflicts between residents or between residents and staff to maintain a harmonious environment.
Ensure compliance with community rules and regulations while maintaining a safe, clean, and welcoming environment.
Collaborate with maintenance, dining, and clinical staff to ensure services meet expectations.
Perform all other duties as assigned.
Assist with in-house resident transfers by supporting communication between residents, families, and internal teams, and participating in transition discussions when appropriate.
Maintain regular supportive contact with residents who are ill or hospitalized through visits, calls, or cards, or by assisting with coordination of outreach when needed.
Supporting residents returning to the community following medical absences by assisting with communication between the residents, family, and appropriate internal team members, and helping provide information related to services and move-in procedures (primarily for Independent Living residents).
Provide support to the Sales/Marketing team as needed, including assisting with tours or move-in documentation during peak times or staff absences.
Help facilitate resident advocacy and education efforts by sharing resources related to voting, estate planning, advance directives, and other resident-focused topics.
Requirements and Qualifications
Prefer bachelor’s degree in hospitality, social work, or business preferred, or equivalent Knowledge of state regulations for assisted living communities experience.
Previous experience in hospitality, property management, or senior living.
Excellent verbal and written communication skills to interact with seniors, families, and staff.
High level of empathy and understanding for the needs of older adults.
Strong critical thinking and conflict resolution skills.
Proficient in managing multiple tasks, schedules, and resident records.
Maintain confidentiality of all resident care information in accordance with HIPAA guidelines.
Create and uphold an atmosphere of warmth, patience, enthusiasm, and a calm and cheerful environment.
Must maintain and have an active CPR/BLS during employment.
Must be able to read, write, and speak English fluently.
Benefits We believe caring for others starts with caring for our own teams. Our benefits are designed to support your well-being, growth, and peace of mind—so you can focus on making a difference every day.
Health Insurance: Comprehensive medical, dental, and vision plans. Low individual and family deductible. - Benefits eligible at 30+ hours/week.
401(k) Retirement Plan with discretionary employer match
Paid Time Off (PTO) and Premium Pay for Holidays worked, conditions apply
Employee Assistance Program (EAP) Canopy: Free, confidential support for mental health, stress, family needs & work/life balance
Health Savings Account (HSA), Flexible Spending Accounts (FSA) options and CERA (Commuter Expense Reimbursement Account)
Voluntary & Supplemental Insurance Options: Voluntary Life and AD&D, Short- and Long-Term Disability, plus Whole Life, Accident, Critical Illness, Hospital Indemnity, and Legal Services.
The company reserves the right to revise the duties set forth in this job description at its discretion.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr