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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

","New York, NY","coloredLogo","logoAttachment","Hearst.png","thumbnail","thumbnailAttachment","Hearst_TV_Careers.png","hexCode","#2D75B9","headline","National multimedia company reaching 24 million households","https://production-rails-default.s3.amazonaws.com/uploads/company/logo_attachment/1072/Hearst.png","/companies/hearst-television","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/1072/Hearst_TV_Careers.png","hasJobSubmission","isSavedJob","similarJobs",[523,535,551,569,589],{"_435":434,"_439":524,"_470":471,"_462":525,"_248":526,"_446":527,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":528,"_431":530,"_473":531,"_436":129,"_487":532,"_478":533,"_489":442,"_490":484,"_492":534,"_494":495,"_496":497},["D",1773180000000],"Marriott","Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Front Desk Specialist (Sales Center), you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

Medical/Dental/Vision/401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

As a Front Desk Specialist (Sales Center), a typical day will include:

Meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information.

Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations.

Provides the highest level of service to exceed budgeted sales presentations and volume production goals.

Promotes awareness of brand image internally and externally.

Creates, logs, and expedites premiums (gifts) for site marketing programs.

Guest Experience and Company Standards

Welcome and greet guests; anticipate and address their needs.

Interact with colleagues and guests professionally and promptly.

Contribute to team goals.

Always follow company policies and safety procedures.

To Become a Front Desk Specialist (Sales Center):

Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.

Available to work a flexible schedule to include weekends and holidays.

Sales experience preferred.

Position may require background and drug screening, in accordance with state and local requirements.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.\n","Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world i...",[529],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2842735232"],"Work at Marriott","12 days ago","/jobs/2842735232-front-desk-specialist-sales-center-williamsburg","/jobs?keyword=Marriott",{"_435":434,"_439":536,"_470":471,"_462":463,"_248":537,"_446":538,"_433":434,"_113":539,"_437":199,"_438":199,"_472":471,"_448":199,"_449":540,"_431":545,"_473":474,"_436":120,"_487":546,"_478":547,"_489":548,"_490":543,"_492":493,"_494":549,"_496":550},["D",1774239362000],"JOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. Relocation Plan Available Shift: 1st & 2nd ; must work weekends and holidays Requirements: Must have a U.S. Driver's License for at least one year. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Guest Services and Front Desk Operations Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence. Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Assists with energy conservation efforts by monitoring compliance during property tours. Supporting Projects and Policies Related to Guest Experience and Safety Supports implementation of the customer recognition/service program, communicating and ensuring the process. Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Sends copy of MOD report to all departments on a daily basis. Ensures compliance with all policies, standards and procedures. Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. Understands and complies with loss prevention policies and procedures. Ensuring and Providing Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Maintains high visibility in public areas during peak times. Provides immediate assistance to guests as requested. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Records guest issues in the guest response tracking system. Reviews comment cards and guest satisfaction results with employees. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Maintains a bold working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicates any variations to the established norms to the appropriate department in a timely manner. Participates as needed in the investigation of employee and guest accidents. Performs Front Desk duties in high demand times. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.","JOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questio...","Marriott Vacations Worldwide is hiring: Guest Relations Manager in Orlando",[541],{"_458":459,"_454":542,"_452":543,"_456":544},"Orlando","Orlando, FL, United States","FL",["B","2969463665"],"2 hours ago","/jobs/2969463665-marriott-vacations-worldwide-is-hiring-guest-relations-manager-in-orlando","Marriott Vacations Worldwide is hiring: Guest Relations Manager i...","/jobs?location=Orlando%2C+FL%2C+United+States","/jobs?keyword=Marriott+Vacations+Worldwide+is+hiring%3A+Guest+Relations+Manager+i...",{"_435":434,"_439":552,"_470":471,"_462":553,"_248":554,"_446":555,"_433":434,"_113":556,"_437":199,"_438":199,"_472":471,"_448":199,"_449":557,"_431":562,"_473":563,"_436":120,"_487":564,"_478":565,"_489":556,"_490":560,"_492":566,"_494":567,"_496":568},["D",1773410400000],"Capital Vacations","Career Opportunities with Capital Vacations\nCareers At Capital Vacations\nCurrent job opportunities are posted here as they become available.

To learn more about working for Capital Vacations, please view our video below:

The Front Desk Clerk represents the first point of contact with our guests and handles all stages of their stay.

Principal Duties and Responsibilities

Responsibilities listed may not apply to all locations

Is responsible for the efficient and courteous operation of the front desk

Is responsible for checking guests in/out most efficiently and courteously.Collect balances and post appropriatePubl?> room charges

Answers and transfers all calls from the switchboard using proper telephone etiquette

Answers guest questions about local restaurants and attractions

Makes courtesy calls and follow up calls to all guests’ issues

Sends confirmation letters to owners/guests

Coordinates with all other departments to ensure a smooth response to guest’s requests

Processes all incoming revenue from all departments daily

Open and closes the credit card machines and cashier audit reports

Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments

Orders office supplies as needed

Enters maintenance and service requests in SPI promptly

Makes reservations most courteously and efficiently

Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction

Runs reports and corrects errors before the guests checkin

Performs any other inventory management changes as directed by the supervisor or manager

Prepares check-in packets for the upcoming week

Makes rental calls to notify owners whether their villa rented or not

Responds to online reviews

Reconciles rentals for the previous month

Checks online travel agents for rental inbounds

Makes daily post office and banking runs

Blocks RCI points for unpaid accounts

Manages RCI banking, membership changes, and cancellations

All other duties as assigned by management

General Statement\nPerforms the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements\nEducation, Essential Training / Certifications, and Experience:

High School Diploma/ GED

Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred

Skills, Knowledge, and Abilities:

Basic computer skills

Excellent Customer Service skills with the ability to work under pressure

Bilingual is a plus

Active listener with the ability to solve problems

Ability to Work with minimal supervision

Excellent verbal and written communication skills

Flexible schedule – Ability to work evenings, holidays and weekends are a must

Shift: Additional hours may be necessary to cover shifts and meet deadlines

#J-18808-Ljbffr\n","Career Opportunities with Capital Vacations\nCareers At Capital Vacations\nCurrent job opportunities are posted here as they become available.

Job Description\nOversee the general operations of the sales gallery and sales front desk ensuring the highest levels of hospitality and service. Ensure gallery meets standards at all times. Manage the Sales Front Desk and Tour Desk teams (as applicable) and oversee the daily operations of those teams including scheduling, performance management, and issue resolution. May manage the sales line rotation and tour flow processes and work closely with Sales and Marketing Management to maximize tour efficiency. Address customer complaints and issues and work proactively to reduce the number of customer issues. Handle the tracking of service-related issues. Address conflicts and issues among team members and provide coaching and leadership to all team members. Research various owner/customer issues and work to resolve those issues. Escalate owner/customer issues as needed in order to establish resolution. Engage with owners/customers to ensure fulfillment of ownership and make certain they are satisfied with all aspects of their experience. Provide owner product and usage options education and support.

Pay:

$24.97- $28.95/hour

Job Specific Tasks\nManages Gallery Operations

Oversee and manage the daily operations of the Sales Gallery Floor, Sales Front Desk and Tour Desk (if applicable).

Ensure that the sales gallery and Sales Front Desk meet standards at all times.

Maintain food and beverage service presentation and appearance provided to guests visiting sales gallery.

Ensure associates understand customer service expectations and parameters.

Ensure adequate staffing of all gallery support positions.

Understand sales front desk associate positions well enough to perform duties in associates' absence (when necessary).

Maintains high visibility in public areas during peak times.

Responsible for all aspects of training and maintaining up to date training manuals.

Celebrate successes and publicly recognize the contributions of team members.

Oversee all transportation and child activity functions (if applicable).

Conduct and/or contribute to material for Daily Huddles/Line Ups.

Comprehend department budget, operating statements and payroll reports as needed to assist in the financial management of the department.

Maintain, administer and adhere to all required standard, local and division wide policies and procedures.

Addressing Sales Gallery Customer Service Issues

Respond to and handle guest problems and complaints, settle disputes, and resolve grievances and conflicts to ensure the integrity of the site is maintained, guest satisfaction is achieved, and associate well being is preserved.

Communicate with customers/guests when escalated issues arise.

Develop plans to proactively deal with and mitigate common guest problems/complaints.

Work with the site’s Sales and Marketing departments to address and expedite concerns regarding sales gallery operations.

Ensure on-going daily communications with associates to create awareness of business objectives, communicate expectations, recognize performance, and produces desired results.

Participate in the development and implementation of corrective action plans to improve sales gallery guest satisfaction.

Respond to questions, complaints, and/or concerns from owners/customers about reservations, closings, exchanges and all other aspects of their ownership including cases where a Vacation Ownership Advisor (VOA) is not available or when urgency dictates immediate action.

Research owner/customer issues and work with various internal groups to resolve each issue.

Communicate with owners/customers both verbally and in writing in an effort to diffuse escalated issues.

Escalate issues to senior management when appropriate.

Track owner/customer issues and identify trends.

Provide feedback to Sales and/or New Owner Administration based on customer issue trends.

Work with the site’s various Sales and Marketing departments to address root causes of owner/customer problems and complaints.

May maintain internal billing records/files and processes to charge costs to appropriate departments in effort to resolve and satisfy owner/customer issues.

Review site sales and marketing owner/customer satisfaction survey results to gain a better understanding of where opportunities exist to improve owner/customer engagement

Continually develop, refine and share processes and procedure improvements to increase owner/customer satisfaction and decrease issues.

Perform other duties as assigned.

Required Qualifications\nProficiency in English (additional language required for certain positions)

Successful Candidates Will Be Willing To:

Begin work early in the morning (e.g., 7:30/8am)

Must be willing to work weekends and holidays as required by business needs

Obtain their Notary License

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

#J-18808-Ljbffr\n","Our Hyatt Vacation Club at Highlands Inn location in Carmel, CA is looking for a Sales Gallery Manager to join their team!

Job Description...","Sales Gallery Manager",[576],{"_458":459,"_454":577,"_452":578,"_456":579,"_460":580},"Carmel","Carmel, IN, United States, 46033","IN","46033",["B","2911921121"],"Work at Hyatt Hotels Corporation","5 days ago","/jobs/2911921121-sales-gallery-manager","Carmel, IN, United States","/jobs?keyword=Hyatt+Hotels+Corporation","/jobs?location=Carmel%2C+IN%2C+United+States","/jobs?keyword=Sales+Gallery+Manager",{"_435":434,"_439":590,"_470":471,"_462":463,"_248":591,"_446":538,"_433":434,"_113":592,"_437":199,"_438":199,"_472":471,"_448":199,"_449":593,"_431":595,"_473":474,"_436":120,"_487":596,"_478":597,"_489":592,"_490":543,"_492":493,"_494":549,"_496":598},["D",1774033200000],"JOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. Relocation Plan Available Shift: 1st & 2nd ; must work weekends and holidays Requirements: Must have a U.S. Driver's License for at least one year. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Guest Services and Front Desk Operations Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence. Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Assists with energy conservation efforts by monitoring compliance during property tours. Supporting Projects and Policies Related to Guest Experience and Safety Supports implementation of the customer recognition/service program, communicating and ensuring the process. Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Sends copy of MOD report to all departments on a daily basis. Ensures compliance with all policies, standards and procedures. Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. Understands and complies with loss prevention policies and procedures. Ensuring and Providing Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Maintains high visibility in public areas during peak times. Provides immediate assistance to guests as requested. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Records guest issues in the guest response tracking system. Reviews comment cards and guest satisfaction results with employees. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Maintains a bold working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicates any variations to the established norms to the appropriate department in a timely manner. Participates as needed in the investigation of employee and guest accidents. Performs Front Desk duties in high demand times. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.\n","Guest Relations Manager",[594],{"_458":459,"_454":542,"_452":543,"_456":544},["B","2949416091"],"2 days ago","/jobs/2949416091-guest-relations-manager","/jobs?keyword=Guest+Relations+Manager","actionData","errors"]