Senior Business Analyst, Institutional Banking, Cleveland
Key Bank, Cleveland, OH, United States
Location:
127 Public Square, Cleveland Ohio
Job Summary
The Senior Business Analyst leads complex initiatives by partnering with business stakeholders and technical teams to deliver strategic solutions. This role is responsible for driving requirements gathering, analyzing business processes, and recommending improvements that align with organizational goals. The Senior Business Analyst provides thought leadership, mentors junior analysts, and ensures successful execution of projects through advanced analysis, stakeholder engagement, and solution design.
Essential Functions
Beginning to automate and standardize reports for production
Can analyze more complex data
Beginning to make recommendations based on critical thinking skills
Beginning to source data
Document business requirements, user stories, and acceptance criteria
“Client-ready” work product, may review work product of junior staff
Typically self-directed, autonomous
Can generate their own work (vs. typically assigned by manager)
May guide or monitor the work of others
Demonstrated relationship building and interpersonal skills across bank including line of business, Finance, Risk, and Technology
Limited interaction with leadership teams across bank
Comfort with being “at table” with partners
Partnership extends beyond inquiries to include proactive communication and informed suggestions
Building influencing skills; demonstrated in area of expertise or assigned LOB Sales Enablement
Demonstrates critical thinking
Analyzes, identifies, and recommends appropriate solutions to moderately complex problems
Can translate data and answer the “why” question
Starting to understand impacts / intersections with others
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Education
Bachelor's Degree (preferred)
OR equivalent experience (required)
Work Experience
3+ years of experience in business analysis or related field. (required)
Skills
Proficient in MS Excel/PPT
Data integration
Intermediate database query writing/coding
Ability to perform queries of large datasets
Exposure to data integration, visualization, and data mining techniques
Strong project management skills
Building business knowledge/experience with AI tools and prompting
Knowledge of source systems
Knowledge of BI reporting tools including Tableau, Power BI, SQL, and CRMA
Ability to learn the process of consuming data from the data supply chain
Develop and maintain recurring performance dashboards and reports
Capacity to automate reports
Intermediate knowledge of CRM platforms
Intermediate knowledge of regulatory processes
Understands business partner strategy and the business of banking at a high level
Asks the right questions
Understands upstream and downstream impacts
Core Competencies
All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
Physical Demands
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Travel
Occasional travel to include overnight stay.
Work Location Category
Hybrid (3+ days)
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here (https://www.key.com/about/careers/working-with-us/benefits.html) for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 03/23/2026
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
#LI-Hybrid
KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.
127 Public Square, Cleveland Ohio
Job Summary
The Senior Business Analyst leads complex initiatives by partnering with business stakeholders and technical teams to deliver strategic solutions. This role is responsible for driving requirements gathering, analyzing business processes, and recommending improvements that align with organizational goals. The Senior Business Analyst provides thought leadership, mentors junior analysts, and ensures successful execution of projects through advanced analysis, stakeholder engagement, and solution design.
Essential Functions
Beginning to automate and standardize reports for production
Can analyze more complex data
Beginning to make recommendations based on critical thinking skills
Beginning to source data
Document business requirements, user stories, and acceptance criteria
“Client-ready” work product, may review work product of junior staff
Typically self-directed, autonomous
Can generate their own work (vs. typically assigned by manager)
May guide or monitor the work of others
Demonstrated relationship building and interpersonal skills across bank including line of business, Finance, Risk, and Technology
Limited interaction with leadership teams across bank
Comfort with being “at table” with partners
Partnership extends beyond inquiries to include proactive communication and informed suggestions
Building influencing skills; demonstrated in area of expertise or assigned LOB Sales Enablement
Demonstrates critical thinking
Analyzes, identifies, and recommends appropriate solutions to moderately complex problems
Can translate data and answer the “why” question
Starting to understand impacts / intersections with others
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Education
Bachelor's Degree (preferred)
OR equivalent experience (required)
Work Experience
3+ years of experience in business analysis or related field. (required)
Skills
Proficient in MS Excel/PPT
Data integration
Intermediate database query writing/coding
Ability to perform queries of large datasets
Exposure to data integration, visualization, and data mining techniques
Strong project management skills
Building business knowledge/experience with AI tools and prompting
Knowledge of source systems
Knowledge of BI reporting tools including Tableau, Power BI, SQL, and CRMA
Ability to learn the process of consuming data from the data supply chain
Develop and maintain recurring performance dashboards and reports
Capacity to automate reports
Intermediate knowledge of CRM platforms
Intermediate knowledge of regulatory processes
Understands business partner strategy and the business of banking at a high level
Asks the right questions
Understands upstream and downstream impacts
Core Competencies
All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
Physical Demands
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Travel
Occasional travel to include overnight stay.
Work Location Category
Hybrid (3+ days)
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here (https://www.key.com/about/careers/working-with-us/benefits.html) for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 03/23/2026
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
#LI-Hybrid
KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.