Community Marketing Manager Job at ROLLER in Austin

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we help businesses operate smoothly and create fun guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes. We’re a team of 300+ passionate professionals worldwide who are building something remarkable. As we continue to grow globally, we’re excited to write our success story and have fun along the way. If you’re ready to be part of a dynamic team and make a real impact, come aboard at ROLLER! About the Role ROLLER is seeking a Community Marketing Manager to lead the execution of our customer and industry community initiatives — driving participation, strengthening relationships, and delivering high-quality operator engagement experiences across digital and in-person touchpoints. As a venue management platform serving the attractions and leisure industry, community is core to our success. In this role, you’ll own the coordination and execution behind key programs, including workshops, Operator Live chats, webinars, councils, social media engagement, and event activations. You’ll manage timelines, speakers, promotions, follow-ups, and reporting — ensuring every touchpoint runs smoothly and delivers measurable value. This position blends hospitality-minded experience design with SaaS-level operational rigor. You’ll bring operators together through well-executed programming while partnering cross-functionally with Marketing, Customer Success, Partnerships, and the Event Manager to ensure alignment, scalability, and impact. We’re looking for a highly organized, relationship-driven professional with strong community management experience. You thrive in the details, building run-of-shows, coordinating stakeholders, tracking engagement metrics, while creating meaningful interactions that foster a connected and engaged operator community. Your work will strengthen operator loyalty, surface valuable industry insights, and ensure ROLLER’s community programs are consistently executed at a high standard. What You'll Do Customer Community Programs (Execution & Engagement) Manage and execute the Smooth Operator program, including workshops and ongoing Super User community engagement, working closely with Customer Marketing. Coordinate and manage the logistics of online community events such as Operator Live chats (scheduling, speaker coordination, promotions, follow-up). Identify knowledge needs with contacts within ROLLER and in the community to inform webinar and operator talk roadmaps. Track operator engagement and feedback to inform improvements in programming and content. Maintain strong relationships and act as a community operational partner for key industry advocates. Community Content Coordination & Insight Sharing Own and maintain a centralized Community Intelligence Hub, including association relationships, industry insights, current events, webinar engagement data, and advocacy touchpoints — accessible to Sales, CX, Marketing, and Product. Leverage AI to surface trends, feedback, and community sentiment to internal teams to strengthen product, messaging, and experience. Collaborate with the marketing team to maximize the value of all community relationships. Industry & Partner Community Engagement Collaborate with Partnerships and Marketing on co-branded activations and industry storytelling initiatives. Support charitable and industry advocacy efforts that amplify operator voices and strengthen ROLLER’s credibility. Engage operators, partners, prospects, and industry associations across social platforms and provide insights to inform internal teams. Use AI to stay current on industry news and trends to strengthen ROLLER’s visibility. About You 3–6 years of experience in community programming, event execution, customer engagement, or related disciplines. Strong project management and cross-functional collaboration skills. Demonstrated ability to handle community programming logistics (digital events, workshops, live chats). Curiosity for AI and finding ways to leverage it in this role. Excellent communication skills and comfort with live speaker coordination and follow-up. Relationship-driven mindset with the ability to operationalize engaging community experiences. Experience with a category-leading product that customers love is a plus. 4 Roller Recharge days per year when goals are met; participation in team events and initiatives; opportunities for learning and development. Proactive participation in company culture, events, fundraising, and campaigns. Strong learning and development mindset with budget for individual growth as the company expands. What You Can Expect Initial call with our Talent Acquisition Manager to discuss experience, salary expectations, and questions. Interview with the Hiring Manager to learn more about the role and your experience. Loop Interviews to meet the wider ROLLER team and assess fit. Offer if all criteria are met and reference checks are clear. ROLLER is an equal opportunity employer. We do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr