Cust Srv Rep (UN31)
WEC Energy Group, Bemidji, MN, United States
Cust Srv Rep (UN31)
Minnesota Energy Resources Corp, a subsidiary of WEC Energy Group, is seeking a Cust Srv Rep (UN31) in our Bemidji, Minnesota location. Minnesota Energy Resources delivers natural gas to customers in 179 communities across Minnesota. Job Summary
Provide efficient customer service by handling customer requests for new services, maintaining operations communications, processing work requests and maintaining records. Perform a variety of customer accounting activities. Investigate and respond to customer inquiries regarding account or service issues. Provide general administrative duties in the efficient and safe operations of the office. Effectively utilize specialized computer systems (ECIS). Perform general clerical duties as assigned, such as, data entry, filing, maintaining records. Job Responsibilities
Handle customer requests: communicate technical information to customers, contractors and crews for new services. Calculate billing adjustments. Support field personnel. Process work requests: process paperwork, process billings. Obtain additional information and forward to appropriate parties. Communicate with various parties in job planning. Effectively utilize specialized computer applications dealing with customer billing. Prepare correspondence as required. Perform credit and collection work balancing customer satisfaction with Company policy. May be required to perform backup dispatch function. Minimum Qualifications
1+ years experience in billing and spreadsheet creation. 3+ years experience in customer service.
Minnesota Energy Resources Corp, a subsidiary of WEC Energy Group, is seeking a Cust Srv Rep (UN31) in our Bemidji, Minnesota location. Minnesota Energy Resources delivers natural gas to customers in 179 communities across Minnesota. Job Summary
Provide efficient customer service by handling customer requests for new services, maintaining operations communications, processing work requests and maintaining records. Perform a variety of customer accounting activities. Investigate and respond to customer inquiries regarding account or service issues. Provide general administrative duties in the efficient and safe operations of the office. Effectively utilize specialized computer systems (ECIS). Perform general clerical duties as assigned, such as, data entry, filing, maintaining records. Job Responsibilities
Handle customer requests: communicate technical information to customers, contractors and crews for new services. Calculate billing adjustments. Support field personnel. Process work requests: process paperwork, process billings. Obtain additional information and forward to appropriate parties. Communicate with various parties in job planning. Effectively utilize specialized computer applications dealing with customer billing. Prepare correspondence as required. Perform credit and collection work balancing customer satisfaction with Company policy. May be required to perform backup dispatch function. Minimum Qualifications
1+ years experience in billing and spreadsheet creation. 3+ years experience in customer service.