Communications Representative
Advocate Health Care, Chicago, IL, United States
Call Center Operator
Efficiently answer and dispatch all incoming and internal calls, operate paging and radio paging systems. Respond to all emergency alarms, codes, monitors, quickly and efficiently. Experience & Education Required:
1-2 years office or switchboard experience. High school diploma or equivalent. Major Responsibilities:
Answer all incoming/internal calls on the Alcatel/AmCom Console. Direct calls to the appropriate department/individual. Respond to any signals from the emergency panel and wall. Follow policy and procedure to alert all required personnel involved in the emergency. Monitor panels and notify Security if necessary Page hospital personnel upon request; process meet-me page when needed. Overhead page to announce emergencies, codes, drills, etc. Exchange broken pagers as needed. Fully utilize IRM paging system to register physicians, page, and process codes Log and report trouble in the AmCom System. Contact supervisor if a service call is needed. Provide documentation on various logs, reports, projects, etc. Maintain personnel work schedule in a professional manner, covering absences when needed, arriving for scheduled shifts in a timely manner Skills Needed for Success:
Ability to speak English fluently. Good communication skills. Good interpersonal skills. Physical Requirements and Working Conditions:
Ability to utilize information from board, screens, over-head monitors and alarm panels. Ability to document events/situations. Ability to work in a fast-paced environment. Ability to work weekends, holidays and flexible hours.
Efficiently answer and dispatch all incoming and internal calls, operate paging and radio paging systems. Respond to all emergency alarms, codes, monitors, quickly and efficiently. Experience & Education Required:
1-2 years office or switchboard experience. High school diploma or equivalent. Major Responsibilities:
Answer all incoming/internal calls on the Alcatel/AmCom Console. Direct calls to the appropriate department/individual. Respond to any signals from the emergency panel and wall. Follow policy and procedure to alert all required personnel involved in the emergency. Monitor panels and notify Security if necessary Page hospital personnel upon request; process meet-me page when needed. Overhead page to announce emergencies, codes, drills, etc. Exchange broken pagers as needed. Fully utilize IRM paging system to register physicians, page, and process codes Log and report trouble in the AmCom System. Contact supervisor if a service call is needed. Provide documentation on various logs, reports, projects, etc. Maintain personnel work schedule in a professional manner, covering absences when needed, arriving for scheduled shifts in a timely manner Skills Needed for Success:
Ability to speak English fluently. Good communication skills. Good interpersonal skills. Physical Requirements and Working Conditions:
Ability to utilize information from board, screens, over-head monitors and alarm panels. Ability to document events/situations. Ability to work in a fast-paced environment. Ability to work weekends, holidays and flexible hours.