Customer Service Rep
New York City Department Of Investigation, New York, NY, United States
Customer Service Rep
The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF's Customer Operations Division has oversight of the Department of Finance Business Centers, City Register's Office, and the Land Records, Adjudication, and Collections divisions. The Land Records Division is seeking a Customer Service Representative to serve at the Manhattan Land Records office. Reporting to the City Register Supervisor, duties and responsibilities include the following: Assisting customers in the public area with the preparation of the required cover pages for document submissions. Intake, scan and return documents presented to the City Register offices for recording by mail or in person. Process certified document requests. Pulling microfilm/microfiche and Land Records books upon request. Refiling and keeping Land Records books in the library area in order. Cashiering and opening mail. Researching property ownership. Working on special projects in the division as needed. Additional Information: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title. Minimum Qualifications: A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute. Preferred Skills: Excellent written and verbal communication skills. Detail oriented and ability to multi-task. Working knowledge of computer programs. Strong interpersonal and teamwork skills. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF's Customer Operations Division has oversight of the Department of Finance Business Centers, City Register's Office, and the Land Records, Adjudication, and Collections divisions. The Land Records Division is seeking a Customer Service Representative to serve at the Manhattan Land Records office. Reporting to the City Register Supervisor, duties and responsibilities include the following: Assisting customers in the public area with the preparation of the required cover pages for document submissions. Intake, scan and return documents presented to the City Register offices for recording by mail or in person. Process certified document requests. Pulling microfilm/microfiche and Land Records books upon request. Refiling and keeping Land Records books in the library area in order. Cashiering and opening mail. Researching property ownership. Working on special projects in the division as needed. Additional Information: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title. Minimum Qualifications: A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute. Preferred Skills: Excellent written and verbal communication skills. Detail oriented and ability to multi-task. Working knowledge of computer programs. Strong interpersonal and teamwork skills. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.