UX Designer Job at SupportFinity™ in Boston

Mitsubishi Electric Iconics Digital Solutions | Mitsubishi Electric Iconics Digital Solutions | Posted Mar 11 Full-time Master (>10 yrs) Summary Mitsubishi Electric Iconics Digital Solutions (MEIDS) is building the foundational team for our new Cambridge, MA office near Kendall Square. We’re looking for a UX Designer to shape intuitive, user-focused experiences across multiple digital products. In this individual-contributor role, you’ll own research and design efforts, collaborate closely with Product and Engineering, and help strengthen our design team. You’ll independently drive scoped design work, conduct user research, and bring evidence-based insights to project teams. If you’re passionate about hands-on design and taking ownership of meaningful research, we’d love to talk. 1. Design Execution & Quality Own and deliver user research, interviews, journey mapping, and usability testing. Translate user needs and technical constraints into clear design direction. Guide discovery, wireframing, prototyping, and UI refinement. Create production-ready design assets for engineering, including wireframes, clickable prototypes, or high-fidelity mockups using modern design tools. 2. Cross-Functional Partnership Collaborate with product owners on requirements and prioritization. Align closely with Engineering on feasibility and implementation. 3. Research, Insights & Metrics Promote the use of qualitative and quantitative insights. Define frameworks to measure UX impact and user outcomes. Perform research directly with users. 4. Operations & Design Process Use standard UX tools, workflows, and documentation. Ensure consistent application of design systems and accessibility standards. Leverage AI to optimize design workflows when appropriate. Success looks like Users immediately understand and trust the system’s workflows. Designs reduce friction, shorten task times, and elevate customer satisfaction. You are viewed as the product’s “sense-maker”—the person who clarifies true user problems and sharpens solutions. Product teams make higher-confidence decisions because you bring clear insights and evidence. Key Attributes Strong communicator who simplifies complex concepts for varied audiences. Low-ego, collaborative leader who builds trust and alignment. Systems thinker with a broad cross-product perspective. A human centered design advocate for intuitive digital experiences Requirements 3–5 years of experience, or— in lieu of professional experience—completion of formal education or training in UX methodologies (e.g., HCI, Interaction Design, Design Research, or a related field). Recent graduates will be considered. Experience collaborating in Agile/Scrum environments (sprint planning, backlog refinement, definition of done/ready). Education or applied experience in UX, design, research, behavioral sciences, information science, engineering, computer science, or similar Ability to contribute components or patterns Other things that will help you Portfolio demonstrating UX capabilities on digital products and experiences Working understanding of APIs, data flows, and feasibility tradeoffs; ability to read basic specs and discuss edge cases. Familiarity with AI-assisted research synthesis, content generation, or prototyping accelerators. Location & Travel Hybrid role based in Cambridge, MA (3 days/week onsite). Occasional travel to Foxboro HQ, U.S. business sites, and/or Yokohama, Japan. Some early/late meetings to collaborate with global teams. Medical insurance, Vision insurance, Dental insurance, 401(k) Job code EX-168799A2 Job type Full-time Location Master (>10 yrs) About the company Mitsubishi Electric Iconics Digital Solutions Be vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. Remember, your personal and financial security is paramount, and taking preventive measures is crucial to safeguarding your information from potential risks and unauthorized use. SupportFinity is not responsible for any consequences that may arise from disclosing such information to unauthorized or fraudulent entities. #J-18808-Ljbffr