Resident Services Coordinator II -Sister Lillian Murphy
Mercy Housing Inc., San Francisco, CA, United States
Resident Services Coordinator II - Sister Lillian Murphy
Job Category:
Resident Services
Requisition Number:
RESID004512
Posted: March 16, 2026
Full-Time
On-site
Location CA SF Sister Lillian Mrph 455 Mission Bay South Block 6 San Francisco, CA 94158, USA
Benefits
Generous paid time off and holidays
Medical, dental, and vision coverage
Paid parental leave and wellness programs
Employee assistance and development
403(b) with employer contribution
Life and disability insurance
The
Resident Services Coordinator II
plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. You’ll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property. As an ambassador for the community, you’ll represent Mercy Housing’s mission. When needed, you may provide direct support to residents and collaborate closely with teammates to promote resident stability.
This is an on-site position.
Pay:
$28-$34 /hour, dependent on experience.
15 days of earned PTO your first year
Additional Benefits
12 company holidays
2 floating holidays
Several health care plans, vision plans
Adult and Child orthodontia
Early close prior to a holiday (3 paid hours)
Paid Life Insurance
Free Employee Assistance Plan
Free Basic Dental
Pet Insurance options
Early close Fridays (3 paid hours each Friday)
403b + match
Paid Time off between Christmas and New Year's Holiday
Paid Parental Leave and Care Giver Leave
Duties
Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and/or government agencies.
Evaluate outcomes of programs and services delivered on a regular basis as required.
Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
Other duties as assigned.
Minimum Qualifications
High School Diploma or equivalent.
Two (2) years of experience in community development, social services, or related field.
Preferred Qualifications
Two (2) years experience working with individuals with mental health issues.
Two (2) years working with senior and developmentally disabled populations.
Bachelor’s Degree in a related field.
Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
Experience supervising staff.
Knowledge and Skills
Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
Demonstrate a high level of verbal, writing, and listening skills.
Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
Maintain confidentiality and to obtain appropriate release of information as necessary.
Able to work with people with mental health, disability, substance abuse, legal, and financial issues.
Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Opportunity Employer Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Resident Services
Requisition Number:
RESID004512
Posted: March 16, 2026
Full-Time
On-site
Location CA SF Sister Lillian Mrph 455 Mission Bay South Block 6 San Francisco, CA 94158, USA
Benefits
Generous paid time off and holidays
Medical, dental, and vision coverage
Paid parental leave and wellness programs
Employee assistance and development
403(b) with employer contribution
Life and disability insurance
The
Resident Services Coordinator II
plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. You’ll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property. As an ambassador for the community, you’ll represent Mercy Housing’s mission. When needed, you may provide direct support to residents and collaborate closely with teammates to promote resident stability.
This is an on-site position.
Pay:
$28-$34 /hour, dependent on experience.
15 days of earned PTO your first year
Additional Benefits
12 company holidays
2 floating holidays
Several health care plans, vision plans
Adult and Child orthodontia
Early close prior to a holiday (3 paid hours)
Paid Life Insurance
Free Employee Assistance Plan
Free Basic Dental
Pet Insurance options
Early close Fridays (3 paid hours each Friday)
403b + match
Paid Time off between Christmas and New Year's Holiday
Paid Parental Leave and Care Giver Leave
Duties
Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and/or government agencies.
Evaluate outcomes of programs and services delivered on a regular basis as required.
Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
Other duties as assigned.
Minimum Qualifications
High School Diploma or equivalent.
Two (2) years of experience in community development, social services, or related field.
Preferred Qualifications
Two (2) years experience working with individuals with mental health issues.
Two (2) years working with senior and developmentally disabled populations.
Bachelor’s Degree in a related field.
Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
Experience supervising staff.
Knowledge and Skills
Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
Demonstrate a high level of verbal, writing, and listening skills.
Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
Maintain confidentiality and to obtain appropriate release of information as necessary.
Able to work with people with mental health, disability, substance abuse, legal, and financial issues.
Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Opportunity Employer Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr