Customer Relationship Manager- Healthcare
Swank Motion Pictures, Saint Louis, MO, United States
At Swank Motion Pictures, we believe entertainment has the power to comfort, distract, uplift, and heal. Our Healthcare Patient Entertainment division delivers meaningful viewing experiences to patients and families during some of life’s most challenging moments.
We are seeking a Customer Relationship Manager who thrives at the intersection of service excellence, relationship management, and operational execution. This mission-driven position is focused on ensuring hospitals and healthcare partners fully realize the value of Swank’s entertainment solutions.
In healthcare settings, entertainment is more than content, it’s comfort, distraction, and emotional support. The Customer Relationship Manager plays a critical role in ensuring hospitals and care facilities consistently deliver that experience to patients and families.
This role directly supports:
Patient satisfaction
Strong healthcare partnerships
Revenue retention and growth
Swank’s mission of delivering meaningful entertainment experiences
The Customer Relationship Manager serves as a trusted partner to assigned healthcare customers, ensuring seamless program implementation, strong utilization, and consistent value delivery. This person will work cross-functionally with Sales, Marketing, Technology, and Operations to ensure our healthcare partners experience proactive communication, seamless service, and measurable program success.
Responsibilities Customer Experience Leadership
Serve as the primary day-to-day contact for assigned Healthcare Patient Entertainment customers and ensuring responses to inquiries within 24 hours regarding resolution
Build trusted, long-term relationships that drive satisfaction, retention, and program engagement and Champion a positive patient and family entertainment experience
Proactively communicate content updates, promotions, service enhancements, and technology advancements
Retention & Growth Support
Partner with Account Managers and the VP, Distribution Partnerships to support contract renewals
Assist with onboarding and implementation of new healthcare partners
Identify opportunities to improve utilization, engagement, and customer value and surface insights that contribute to long‑term account growth
Program Engagement & Business Reviews
Support customer business reviews by preparing insights, updates, and engagement metrics
Gather customer feedback and translate it into actionable recommendations
Develop a strong understanding of healthcare operational environments and patient experience priorities
Cross-Functional Collaboration
Partner with Account Executives, Marketing, IT, and Operations teams to deliver coordinated solutions
Contribute ideas that improve processes, efficiency, and the overall customer journey
Support departmental initiatives that strengthen Swank’s Healthcare business
Operational Excellence
Process customer orders with accuracy and urgency
Maintain detailed and up-to-date CRM records
Support procurement, inventory coordination, and content management
Qualifications
3‑5+ years of experience in customer service, account management, or client‑facing roles
Experience supporting renewals or retention efforts is a plus
Exceptional organizational skills and attention to detail
Strong written and verbal communication abilities
Comfortable working within CRM systems and Microsoft Office tools
Healthcare industry exposure is a plus but not required
A proactive mindset with a desire to anticipate customer needs rather than simply react to them
Compensation and Benefits
Comprehensive compensation and healthcare packages, including medical, dental, vision, and life insurance products
401(k) plan with employer match
Competitive paid time off: vacation, personal time, holidays, and winter break
Company sponsored volunteer & community outreach opportunities
Organizational growth potential through our company sponsored online learning platforms
EOE, including disabilities and Veterans
#J-18808-Ljbffr
We are seeking a Customer Relationship Manager who thrives at the intersection of service excellence, relationship management, and operational execution. This mission-driven position is focused on ensuring hospitals and healthcare partners fully realize the value of Swank’s entertainment solutions.
In healthcare settings, entertainment is more than content, it’s comfort, distraction, and emotional support. The Customer Relationship Manager plays a critical role in ensuring hospitals and care facilities consistently deliver that experience to patients and families.
This role directly supports:
Patient satisfaction
Strong healthcare partnerships
Revenue retention and growth
Swank’s mission of delivering meaningful entertainment experiences
The Customer Relationship Manager serves as a trusted partner to assigned healthcare customers, ensuring seamless program implementation, strong utilization, and consistent value delivery. This person will work cross-functionally with Sales, Marketing, Technology, and Operations to ensure our healthcare partners experience proactive communication, seamless service, and measurable program success.
Responsibilities Customer Experience Leadership
Serve as the primary day-to-day contact for assigned Healthcare Patient Entertainment customers and ensuring responses to inquiries within 24 hours regarding resolution
Build trusted, long-term relationships that drive satisfaction, retention, and program engagement and Champion a positive patient and family entertainment experience
Proactively communicate content updates, promotions, service enhancements, and technology advancements
Retention & Growth Support
Partner with Account Managers and the VP, Distribution Partnerships to support contract renewals
Assist with onboarding and implementation of new healthcare partners
Identify opportunities to improve utilization, engagement, and customer value and surface insights that contribute to long‑term account growth
Program Engagement & Business Reviews
Support customer business reviews by preparing insights, updates, and engagement metrics
Gather customer feedback and translate it into actionable recommendations
Develop a strong understanding of healthcare operational environments and patient experience priorities
Cross-Functional Collaboration
Partner with Account Executives, Marketing, IT, and Operations teams to deliver coordinated solutions
Contribute ideas that improve processes, efficiency, and the overall customer journey
Support departmental initiatives that strengthen Swank’s Healthcare business
Operational Excellence
Process customer orders with accuracy and urgency
Maintain detailed and up-to-date CRM records
Support procurement, inventory coordination, and content management
Qualifications
3‑5+ years of experience in customer service, account management, or client‑facing roles
Experience supporting renewals or retention efforts is a plus
Exceptional organizational skills and attention to detail
Strong written and verbal communication abilities
Comfortable working within CRM systems and Microsoft Office tools
Healthcare industry exposure is a plus but not required
A proactive mindset with a desire to anticipate customer needs rather than simply react to them
Compensation and Benefits
Comprehensive compensation and healthcare packages, including medical, dental, vision, and life insurance products
401(k) plan with employer match
Competitive paid time off: vacation, personal time, holidays, and winter break
Company sponsored volunteer & community outreach opportunities
Organizational growth potential through our company sponsored online learning platforms
EOE, including disabilities and Veterans
#J-18808-Ljbffr