Inside Account Executive-GPO
Staples Advantage Canada, Lewisville, TX, United States
S
taples is business to business. You’re what binds us together.
The Inside Account Executive - GPO works with small to mid-sized inside accounts to grow and retain their business. Inside Account Executives (IAE) engage customers remotely by phone, video, and digital communication to retain and expand sales into new lines of business as well as facilitating introductions to our category experts for more complex business needs. This role is part of a team and does not have assigned accounts.
It is a high velocity sales position that leverages a prioritized call list to engage and sell to contacts across the entire standard and low touch customer segment. The goal of a retention representative is to build strong relationships with existing customers, address their concerns, and provide exceptional customer service to ensure they remain loyal and continue to do business with the company. Retaining customers can be crucial for long‑term business success and profitability.
This is a ONSITE role with a FOUR day (Mon‑Thurs) in‑office expectation at our Lewisville, TX office.
What you’ll be doing:
Leverage various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to Category Sales Specialists, Sales Operations and Customer Service Teams
Use Professional Selling Skills (PSS) to identify customer needs and close/win opportunities.
Influences on the spot pricing decisions in order to cultivate a seamless customer experience
Maintain and grow revenue by consistently meet activity goals and daily metrics - outbound dials, sell time, live contacts, and created opportunities
Manage sales funnel to close opportunities
Implement strategies to retain at‑risk customers or those considering canceling their subscriptions
Engage with customers to uncover and win new opportunities and discuss promotions and/or campaigns
Keeping customers engaged with the company through regular check‑ins, follow‑up calls, or personalized interactions
Gathering feedback from customers about their experiences, needs, and preferences and conveying this information to relevant departments within the company for improvement
Identifying and resolving customer problems, complaints, or inquiries, and ensuring that customers receive timely and effective solutions
Providing customers with information about new features, upgrades, or offerings that may be of interest to them and explaining how these additions can benefit them
What you bring to the table:
Strong drive and a desire to win
Strong aversion to complacency
Proven ability to view rejection as a learning opportunity and double down on next best actions
Strong phone presence
Strong time management skills
Ability to effectively communicate and build relationships
Ability to sell company values and services, in addition to program features and benefits via phone and internet
Ability to adapt to a fast‑paced organization
Strong communication skills;active listener
Experience building customer relationships
Strong organization and time management skills
Exhibit strong sense of business acumen
Qualifications: What’s needed- Basic Qualifications:
High school diploma or GED
1+ years of experience in a sales, customer service, or a sales support position
2+ years experience with MS Word, Outlook, Excel and PowerPoint
What’s needed - Preferred Qualifications:
Bachelor’s degree preferred or equivalent related experience
Account management experience
Solution oriented, self‑starter and results oriented
Proven ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base
Adaptable to change
Coachable, able to incorporate feedbackAbility to work in a team sales environment
Industry knowledge a plus
We Offer:
Inclusive culture with associate‑led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
#J-18808-Ljbffr
taples is business to business. You’re what binds us together.
The Inside Account Executive - GPO works with small to mid-sized inside accounts to grow and retain their business. Inside Account Executives (IAE) engage customers remotely by phone, video, and digital communication to retain and expand sales into new lines of business as well as facilitating introductions to our category experts for more complex business needs. This role is part of a team and does not have assigned accounts.
It is a high velocity sales position that leverages a prioritized call list to engage and sell to contacts across the entire standard and low touch customer segment. The goal of a retention representative is to build strong relationships with existing customers, address their concerns, and provide exceptional customer service to ensure they remain loyal and continue to do business with the company. Retaining customers can be crucial for long‑term business success and profitability.
This is a ONSITE role with a FOUR day (Mon‑Thurs) in‑office expectation at our Lewisville, TX office.
What you’ll be doing:
Leverage various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to Category Sales Specialists, Sales Operations and Customer Service Teams
Use Professional Selling Skills (PSS) to identify customer needs and close/win opportunities.
Influences on the spot pricing decisions in order to cultivate a seamless customer experience
Maintain and grow revenue by consistently meet activity goals and daily metrics - outbound dials, sell time, live contacts, and created opportunities
Manage sales funnel to close opportunities
Implement strategies to retain at‑risk customers or those considering canceling their subscriptions
Engage with customers to uncover and win new opportunities and discuss promotions and/or campaigns
Keeping customers engaged with the company through regular check‑ins, follow‑up calls, or personalized interactions
Gathering feedback from customers about their experiences, needs, and preferences and conveying this information to relevant departments within the company for improvement
Identifying and resolving customer problems, complaints, or inquiries, and ensuring that customers receive timely and effective solutions
Providing customers with information about new features, upgrades, or offerings that may be of interest to them and explaining how these additions can benefit them
What you bring to the table:
Strong drive and a desire to win
Strong aversion to complacency
Proven ability to view rejection as a learning opportunity and double down on next best actions
Strong phone presence
Strong time management skills
Ability to effectively communicate and build relationships
Ability to sell company values and services, in addition to program features and benefits via phone and internet
Ability to adapt to a fast‑paced organization
Strong communication skills;active listener
Experience building customer relationships
Strong organization and time management skills
Exhibit strong sense of business acumen
Qualifications: What’s needed- Basic Qualifications:
High school diploma or GED
1+ years of experience in a sales, customer service, or a sales support position
2+ years experience with MS Word, Outlook, Excel and PowerPoint
What’s needed - Preferred Qualifications:
Bachelor’s degree preferred or equivalent related experience
Account management experience
Solution oriented, self‑starter and results oriented
Proven ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base
Adaptable to change
Coachable, able to incorporate feedbackAbility to work in a team sales environment
Industry knowledge a plus
We Offer:
Inclusive culture with associate‑led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
#J-18808-Ljbffr