Customer Service Representative
Randstad USA, Cleveland, TN, United States
Overview
Ditch the Weekend Shift! Join an Award-Winning Team in Cleveland. Tired of unpredictable schedules and working Sundays? Step up to a professional environment where your weekends are always yours. We are looking for motivated Customer Experience Specialists to join our award-winning Cleveland, TN contact center. This isn’t just a job; it’s a chance to represent a household name like Whirlpool in a high-energy, top-ranked workplace. Lifestyle Perks
True Work‑Life Balance: Monday – Friday only. No weekends. Period. Holiday Bliss: 6 paid observed holidays off. Award‑Winning Culture: Join a team with some of the highest engagement scores in the industry—work where people actually want to be! Career Launchpad: This is a temp‑to‑hire path designed for people who want to grow into long‑term careers. What You’ll Do
Be the 'voice of the brand' for Whirlpool consumers and trade partners. Solve puzzles! Use phone, chat, and email to troubleshoot issues and schedule expert service. Provide a 'wow' experience that keeps our customers coming back. Details
Pay: $14.50/hr (Consistent, reliable income). Location: Beautiful onsite center in Cleveland, TN. Shift: 8:00 AM – 6:00 PM (Standard business hours). Responsibilities
Answer inbound calls from curious folks who want to make sure they’re covered for the long haul or are looking to resolve an appliance‑related issue. Offer troubleshooting assistance to customers experiencing appliance difficulties. Build relationships with customers and ensure they understand the value of the extra protection while explaining the value of the service plans and answering any questions customers may have. Minimum Requirements
Must be available to work a 40‑hour schedule. High School Diploma/GED. Intermediate computer skills. At least 1 year of customer service experience. Functioning smartphone for multi‑factor authentication. Skills
Active Listening Telephone Etiquette Call Center Support Interpersonal Sensitivity Customer support Empathy Customer Service Customer Relations Basic Computer Skills Basic Software Skills Qualifications
Years of experience: 1 year. Experience level: Entry Level. Education: High School. Equal Opportunity Employer
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. This posting is open for thirty (30) days.
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Ditch the Weekend Shift! Join an Award-Winning Team in Cleveland. Tired of unpredictable schedules and working Sundays? Step up to a professional environment where your weekends are always yours. We are looking for motivated Customer Experience Specialists to join our award-winning Cleveland, TN contact center. This isn’t just a job; it’s a chance to represent a household name like Whirlpool in a high-energy, top-ranked workplace. Lifestyle Perks
True Work‑Life Balance: Monday – Friday only. No weekends. Period. Holiday Bliss: 6 paid observed holidays off. Award‑Winning Culture: Join a team with some of the highest engagement scores in the industry—work where people actually want to be! Career Launchpad: This is a temp‑to‑hire path designed for people who want to grow into long‑term careers. What You’ll Do
Be the 'voice of the brand' for Whirlpool consumers and trade partners. Solve puzzles! Use phone, chat, and email to troubleshoot issues and schedule expert service. Provide a 'wow' experience that keeps our customers coming back. Details
Pay: $14.50/hr (Consistent, reliable income). Location: Beautiful onsite center in Cleveland, TN. Shift: 8:00 AM – 6:00 PM (Standard business hours). Responsibilities
Answer inbound calls from curious folks who want to make sure they’re covered for the long haul or are looking to resolve an appliance‑related issue. Offer troubleshooting assistance to customers experiencing appliance difficulties. Build relationships with customers and ensure they understand the value of the extra protection while explaining the value of the service plans and answering any questions customers may have. Minimum Requirements
Must be available to work a 40‑hour schedule. High School Diploma/GED. Intermediate computer skills. At least 1 year of customer service experience. Functioning smartphone for multi‑factor authentication. Skills
Active Listening Telephone Etiquette Call Center Support Interpersonal Sensitivity Customer support Empathy Customer Service Customer Relations Basic Computer Skills Basic Software Skills Qualifications
Years of experience: 1 year. Experience level: Entry Level. Education: High School. Equal Opportunity Employer
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. This posting is open for thirty (30) days.
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