Customer Service Representative
Arthur J. Gallagher & Co. (AJG), Orlando, FL, United States
Introduction
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview Are you passionate about helping people and solving problems? At Gallagher, the parent company of Ballator, we’re looking for a Customer Service Representative to join our team. You’ll be the first point of contact for our clients, helping them navigate their insurance needs with care and expertise. This is your chance to make a real difference while growing your career in a supportive and inclusive environment.
How you'll make an impact In this role, you’ll be the go-to person for our clients, assisting them with policy updates, billing questions, and claims inquiries. You’ll ensure their insurance needs are met with accuracy and efficiency. Working closely with underwriters, brokers, and other teams, you’ll help resolve issues and deliver exceptional service. Your attention to detail and problem-solving skills will help keep everything running smoothly.
Here’s what you’ll do:
Process policy changes, renewals, and cancellations.
Answer client questions about coverage, billing, and claims.
Ensure compliance with insurance regulations.
Collaborate with internal teams to provide seamless service.
About You You’re a great communicator who loves helping people. You’re organized, detail-oriented, and thrive in a fast-paced environment. You’re also tech-savvy and comfortable using digital tools.
What you’ll bring:
A high school diploma (or equivalent); a bachelor’s degree is a plus.
Experience in customer service, insurance, or policy administration.
A Florida 2-20 General Lines Agent License or 4-40 Customer Representative License.
Familiarity with insurance systems like Epic and Microsoft Office Suite.
A strong understanding of insurance regulations and compliance.
Ability to work 100% remotely.
Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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Overview Are you passionate about helping people and solving problems? At Gallagher, the parent company of Ballator, we’re looking for a Customer Service Representative to join our team. You’ll be the first point of contact for our clients, helping them navigate their insurance needs with care and expertise. This is your chance to make a real difference while growing your career in a supportive and inclusive environment.
How you'll make an impact In this role, you’ll be the go-to person for our clients, assisting them with policy updates, billing questions, and claims inquiries. You’ll ensure their insurance needs are met with accuracy and efficiency. Working closely with underwriters, brokers, and other teams, you’ll help resolve issues and deliver exceptional service. Your attention to detail and problem-solving skills will help keep everything running smoothly.
Here’s what you’ll do:
Process policy changes, renewals, and cancellations.
Answer client questions about coverage, billing, and claims.
Ensure compliance with insurance regulations.
Collaborate with internal teams to provide seamless service.
About You You’re a great communicator who loves helping people. You’re organized, detail-oriented, and thrive in a fast-paced environment. You’re also tech-savvy and comfortable using digital tools.
What you’ll bring:
A high school diploma (or equivalent); a bachelor’s degree is a plus.
Experience in customer service, insurance, or policy administration.
A Florida 2-20 General Lines Agent License or 4-40 Customer Representative License.
Familiarity with insurance systems like Epic and Microsoft Office Suite.
A strong understanding of insurance regulations and compliance.
Ability to work 100% remotely.
Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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