Account Manager - Central Queue (French Speaking)
OpenTable, Oklahoma City, OK, United States
USA (Remote)
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world‑class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
Role Overview The Account Manager CQ drives engagement, increases reservation availability and decreases churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e‑mail, webinars and other methods to convey ideas, perform training and resolve open issues.
It is our mission to look after each valuable customer, and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants.
Note: This position requires full professional fluency in both French and English.
Key Responsibilities
Lead the overall management of our most valuable business segmentation of customers
Resolve customer cases and tasks daily
Share data with restaurants to change behavior and drive adoption
Work closely with customers to drive engagement on the OpenTable platform and increase reservation availability
Respond to restaurant partner concerns from our Customer Support and field teams
Perform presentations and training remotely to restaurant customers
Encourage customers to think differently about their business in ways that help both parties achieve success
Consistently meet and exceed regular team and individual goals
Contribute to an overall reduction in customer churn
Qualifications
Proven record of consultative selling and/or account management
Deep knowledge of restaurant operations
Self‑motivated with the ability to perform well under pressure and against bold goals and deadlines
Skilled at presenting new points of view to customers that reframe and challenge the way they view their business
Aptitude for capturing and using data to advise and persuade others to make business decisions
Excellent communication, listening, influencing and training skills
High‑achieving, tenacious and results driven
Validated ability to work across many departments to take on problems and achieve results
Excellent organization, documentation and time management skills
Shown success working in an unstructured and entrepreneurial environment
Experience using Salesforce or equivalent CRM solution (plus)
Bilingual – English and French
Benefits and Perks
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well‑being: company‑paid therapy sessions through SpringHealth, company‑paid subscription to Headspace
Annual company‑wide week off a year – the whole team fully recharges
Paid parental leave
Generous paid vacation + time off for your birthday
Access to thousands of on‑demand e‑learnings
Travel discounts
Employee Resource Groups
Competitive retirement and health plans
Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we’re building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
Salary There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States‑located role is $60,000 – $70,000 USD. This role is eligible for an annual bonus and offers a competitive base salary and benefits including health benefits, flexible spending account, retirement benefits, life insurance, paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays), and parental leave benefits.
Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world‑class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
Role Overview The Account Manager CQ drives engagement, increases reservation availability and decreases churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e‑mail, webinars and other methods to convey ideas, perform training and resolve open issues.
It is our mission to look after each valuable customer, and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants.
Note: This position requires full professional fluency in both French and English.
Key Responsibilities
Lead the overall management of our most valuable business segmentation of customers
Resolve customer cases and tasks daily
Share data with restaurants to change behavior and drive adoption
Work closely with customers to drive engagement on the OpenTable platform and increase reservation availability
Respond to restaurant partner concerns from our Customer Support and field teams
Perform presentations and training remotely to restaurant customers
Encourage customers to think differently about their business in ways that help both parties achieve success
Consistently meet and exceed regular team and individual goals
Contribute to an overall reduction in customer churn
Qualifications
Proven record of consultative selling and/or account management
Deep knowledge of restaurant operations
Self‑motivated with the ability to perform well under pressure and against bold goals and deadlines
Skilled at presenting new points of view to customers that reframe and challenge the way they view their business
Aptitude for capturing and using data to advise and persuade others to make business decisions
Excellent communication, listening, influencing and training skills
High‑achieving, tenacious and results driven
Validated ability to work across many departments to take on problems and achieve results
Excellent organization, documentation and time management skills
Shown success working in an unstructured and entrepreneurial environment
Experience using Salesforce or equivalent CRM solution (plus)
Bilingual – English and French
Benefits and Perks
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well‑being: company‑paid therapy sessions through SpringHealth, company‑paid subscription to Headspace
Annual company‑wide week off a year – the whole team fully recharges
Paid parental leave
Generous paid vacation + time off for your birthday
Access to thousands of on‑demand e‑learnings
Travel discounts
Employee Resource Groups
Competitive retirement and health plans
Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we’re building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
Salary There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States‑located role is $60,000 – $70,000 USD. This role is eligible for an annual bonus and offers a competitive base salary and benefits including health benefits, flexible spending account, retirement benefits, life insurance, paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays), and parental leave benefits.
Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr