Founding Account Manager
Monaco, San Francisco, CA, United States
Monaco is the first revenue engine for startups. We're building the AI native platform that replaces legacy CRM and disparate sales point solutions.
About the role We are looking for a Founding Account Manager to own the post-sales customer relationship and drive expansion across our book of business. This is a high-ownership role at the intersection of sales, customer success, and product—where you’ll shape how Monaco grows its customers from day one.
What you’ll do:
Own the full post-sales customer relationship from onboarding through renewal and expansion
Drive net revenue retention by identifying and closing upsell opportunities
Partner closely with Implementation and Sales to ensure seamless handoffs and fast time-to-value
Serve as the voice of the customer internally, surfacing product feedback and market insights to Product and Engineering
Build post-sales playbooks, health scoring, and account planning processes from the ground up
Collaborate with broader team on servicing strategic accounts, leveraging deep product knowledge to act as human layer between the platform and our customers
Build and refine TAMs as customers expand or alter their ideal customer profiles (ICP) and enable teams on outbound success
What we’re looking for:
Prior experience as an Account Executive or in a quota-carrying sales role - this is a sales-led product
Alternatively: technically strong and comfortable with data, SQL, and hacking together solutions with a consultative background
Relentless work ethic and an extremely high bar for quality
Strong communication and ability to build trust with founders, CROs, and revenue leaders
Comfort operating in ambiguity at an early-stage company where processes don’t yet exist
Nice to have
Experience with CRM, sales engagement, or revenue operations tools
Prior experience at a high-growth B2B SaaS startup
Network within the startup and venture ecosystem
#J-18808-Ljbffr
About the role We are looking for a Founding Account Manager to own the post-sales customer relationship and drive expansion across our book of business. This is a high-ownership role at the intersection of sales, customer success, and product—where you’ll shape how Monaco grows its customers from day one.
What you’ll do:
Own the full post-sales customer relationship from onboarding through renewal and expansion
Drive net revenue retention by identifying and closing upsell opportunities
Partner closely with Implementation and Sales to ensure seamless handoffs and fast time-to-value
Serve as the voice of the customer internally, surfacing product feedback and market insights to Product and Engineering
Build post-sales playbooks, health scoring, and account planning processes from the ground up
Collaborate with broader team on servicing strategic accounts, leveraging deep product knowledge to act as human layer between the platform and our customers
Build and refine TAMs as customers expand or alter their ideal customer profiles (ICP) and enable teams on outbound success
What we’re looking for:
Prior experience as an Account Executive or in a quota-carrying sales role - this is a sales-led product
Alternatively: technically strong and comfortable with data, SQL, and hacking together solutions with a consultative background
Relentless work ethic and an extremely high bar for quality
Strong communication and ability to build trust with founders, CROs, and revenue leaders
Comfort operating in ambiguity at an early-stage company where processes don’t yet exist
Nice to have
Experience with CRM, sales engagement, or revenue operations tools
Prior experience at a high-growth B2B SaaS startup
Network within the startup and venture ecosystem
#J-18808-Ljbffr