Retail Supervisor-HULEN MALL
Bath & Body Works, Fort Worth, TX, United States
Overview
Career Development | Medical, Dental and Vision Benefits | 401k Plan | PTO | 40% Discount | Parental Leave | Fun Stores At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully. Join Gingham Nation, where we invest in our associates through fair pay, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. As a Supervisor, you will have the opportunity to work in partnership with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works. Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.
Responsibilities
Attract, hire, develop, inspire, and retain top talent.
Lead or assist with leadership tasks as delegated by the store manager, including acting as manager on duty to address customer experience, vendor relationships, or maintenance issues.
Partner with the sales leadership team to support action plans that improve results and ensure effective execution of operational activities.
Perform opening and closing routines including bank deposits, receipt of shipment, and interpretation/dissemination of company directives.
Set the direction and goals for the day/shift when associates arrive for work.
Provide individual and team performance feedback and recommendations to managers.
Lead exceptional in-store customer experiences through modeling selling behaviors rooted in Our Values and elevated product knowledge.
Create genuine connections with customers through uncovering needs, sharing product information, demos, and personalized recommendations.
Train, coach, reward, and motivate associates to improve selling and the customer experience.
Reinforce selling expectations, performance, results, and accountability with all associates.
All store positions require physical activity, including standing, walking, reaching, and lifting. Associates may climb ladders and lift, reach, bend, and kneel to obtain products and maintain store appearance. Ability to lift 10 pounds consistently and up to 50 pounds.
Consistently provide a safe, clean, and engaging experience by adhering to safety standards and expectations.
Maintain our values, policies, and procedures.
Qualifications
Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
Prior experience in a supervisory role, preferably in a retail setting.
Thrives in a customer-first based retail environment.
Ability to foster a customer-focused selling culture.
Effective communication skills, openness to feedback, and the ability to adapt quickly.
Ability to provide in-the-moment coaching to associates.
Ability to de-escalate store and customer situations effectively.
Must be available to work peak days and times, including evenings, weekends, and holidays.
Education
High school diploma, GED certificate, or relevant work experience.
Core Competencies
Lead with Curiosity & Humility
Build High Performing Teams for Today & Tomorrow
Influence & Inspire with Vision & Purpose
Observe, Engage & Connect
Strive to Achieve Operational Excellence
Deliver Business Results
Benefits Bath & Body Works associates are the heart of our business. Benefits for eligible associates include:
On-demand access to earned wages through DailyPay.
Tuition-free education offered in partnership with Guild across programs at colleges and universities, plus scholarship opportunities through the BBW Scholarship Fund.
40% merchandise discount and free product.
Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
No-cost mental health and wellbeing support for all associates, plus robust health, dental, vision and life insurance options for full-time associates.
Paid time off and additional family benefits including paid maternity and parental leave.
Visit bbwbenefits.com for more details.
The above statements are intended to describe the general nature and level of work. They are not an exhaustive list of all responsibilities, duties, and skills required.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with applicable state and local laws. See also: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.
We are an equal opportunity employer. We do not make employment decisions based on race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with nondiscriminatory employment laws. We provide reasonable accommodations for associates and job applicants with disabilities and hire individuals authorized for employment in the United States.
Application window will close when all vacancy/vacancies are filled.
#J-18808-Ljbffr
Career Development | Medical, Dental and Vision Benefits | 401k Plan | PTO | 40% Discount | Parental Leave | Fun Stores At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully. Join Gingham Nation, where we invest in our associates through fair pay, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. As a Supervisor, you will have the opportunity to work in partnership with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works. Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.
Responsibilities
Attract, hire, develop, inspire, and retain top talent.
Lead or assist with leadership tasks as delegated by the store manager, including acting as manager on duty to address customer experience, vendor relationships, or maintenance issues.
Partner with the sales leadership team to support action plans that improve results and ensure effective execution of operational activities.
Perform opening and closing routines including bank deposits, receipt of shipment, and interpretation/dissemination of company directives.
Set the direction and goals for the day/shift when associates arrive for work.
Provide individual and team performance feedback and recommendations to managers.
Lead exceptional in-store customer experiences through modeling selling behaviors rooted in Our Values and elevated product knowledge.
Create genuine connections with customers through uncovering needs, sharing product information, demos, and personalized recommendations.
Train, coach, reward, and motivate associates to improve selling and the customer experience.
Reinforce selling expectations, performance, results, and accountability with all associates.
All store positions require physical activity, including standing, walking, reaching, and lifting. Associates may climb ladders and lift, reach, bend, and kneel to obtain products and maintain store appearance. Ability to lift 10 pounds consistently and up to 50 pounds.
Consistently provide a safe, clean, and engaging experience by adhering to safety standards and expectations.
Maintain our values, policies, and procedures.
Qualifications
Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
Prior experience in a supervisory role, preferably in a retail setting.
Thrives in a customer-first based retail environment.
Ability to foster a customer-focused selling culture.
Effective communication skills, openness to feedback, and the ability to adapt quickly.
Ability to provide in-the-moment coaching to associates.
Ability to de-escalate store and customer situations effectively.
Must be available to work peak days and times, including evenings, weekends, and holidays.
Education
High school diploma, GED certificate, or relevant work experience.
Core Competencies
Lead with Curiosity & Humility
Build High Performing Teams for Today & Tomorrow
Influence & Inspire with Vision & Purpose
Observe, Engage & Connect
Strive to Achieve Operational Excellence
Deliver Business Results
Benefits Bath & Body Works associates are the heart of our business. Benefits for eligible associates include:
On-demand access to earned wages through DailyPay.
Tuition-free education offered in partnership with Guild across programs at colleges and universities, plus scholarship opportunities through the BBW Scholarship Fund.
40% merchandise discount and free product.
Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
No-cost mental health and wellbeing support for all associates, plus robust health, dental, vision and life insurance options for full-time associates.
Paid time off and additional family benefits including paid maternity and parental leave.
Visit bbwbenefits.com for more details.
The above statements are intended to describe the general nature and level of work. They are not an exhaustive list of all responsibilities, duties, and skills required.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with applicable state and local laws. See also: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.
We are an equal opportunity employer. We do not make employment decisions based on race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with nondiscriminatory employment laws. We provide reasonable accommodations for associates and job applicants with disabilities and hire individuals authorized for employment in the United States.
Application window will close when all vacancy/vacancies are filled.
#J-18808-Ljbffr