*Title: Customer Success Account Manager**Location:* Remote*Hiring Manager:* Rac
PowerToFly, New Bremen, OH, United States
Narratize is seeking a Customer Success Account Manager to drive customer retention and growth by managing enterprise client relationships, ensuring flawless execution of customer success activities, and delivering exceptional service throughout the customer lifecycle.
Responsibilities will include:
Project manage the complete customer lifecycle for enterprise accounts, from onboarding through expansion and renewal
Lead day-to-day customer success operations, ensuring all customer commitments and action items are captured and completed
Document notes from customer calls and maintain comprehensive account charters (AI notetaking is prohibited with many enterprise clients)
Coordinate with internal teams (Product, Engineering, Sales) to communicate deliverables, ownership, and deadlines
Serve as a trusted advisor to enterprise customers, providing strategic guidance on maximizing value from the Narratize platform
Create and deliver customer training materials, including decks, guides, videos, and in-app training
Monitor and manage the support inbox, triaging requests and escalating concerns as needed
Drive customer success metrics including adoption, engagement, and business value realization
Maintain exceptional attention to detail across all customer touchpoints to build trust
Collaborate with the Head of Customer Success on client renewals and identifying expansion opportunities
Stay current on industry trends in AI-powered product development
You’re a great fit if you:
Are passionate about customer success and helping clients thrive
Are a strategic thinker who connects product capabilities to business outcomes
Are exceptionally detail-oriented and ensure nothing falls through the cracks
Are a proactive problem-solver who anticipates customer needs
Communicate with executive presence, both written and verbal
Build strong relationships and have high social-emotional intelligence
Are comfortable managing multiple enterprise accounts simultaneously
Can influence and guide C-level stakeholders
Are a self-starter who thrives in ambiguity and creates structure from scratch
Are curious and eager to understand customer needs and challenges
Are an accountable team player who consistently delivers on commitments
Thrive in a fast-paced, dynamic startup environment
Requirements:
Bachelor’s degree or equivalent experience
3-5+ years of experience in customer success, account management, or similar client-facing role
Proven track record managing enterprise B2B SaaS accounts
Experience with customer success tools
Proficiency with Google Workspace, CRM systems, and collaboration tools
Strong project management skills with experience managing complex, multi-stakeholder initiatives
Technical aptitude to understand and communicate product capabilities
Experience working in small teams and wearing multiple hats
Nice to have: experience or knowledge of R&D, New Product Development, and/or enterprise innovation team processes
Total Compensation
Benefits package
Flexible schedule and remote work
Family-friendly policies
Open paid time off
Paid parental leave
#J-18808-Ljbffr
Responsibilities will include:
Project manage the complete customer lifecycle for enterprise accounts, from onboarding through expansion and renewal
Lead day-to-day customer success operations, ensuring all customer commitments and action items are captured and completed
Document notes from customer calls and maintain comprehensive account charters (AI notetaking is prohibited with many enterprise clients)
Coordinate with internal teams (Product, Engineering, Sales) to communicate deliverables, ownership, and deadlines
Serve as a trusted advisor to enterprise customers, providing strategic guidance on maximizing value from the Narratize platform
Create and deliver customer training materials, including decks, guides, videos, and in-app training
Monitor and manage the support inbox, triaging requests and escalating concerns as needed
Drive customer success metrics including adoption, engagement, and business value realization
Maintain exceptional attention to detail across all customer touchpoints to build trust
Collaborate with the Head of Customer Success on client renewals and identifying expansion opportunities
Stay current on industry trends in AI-powered product development
You’re a great fit if you:
Are passionate about customer success and helping clients thrive
Are a strategic thinker who connects product capabilities to business outcomes
Are exceptionally detail-oriented and ensure nothing falls through the cracks
Are a proactive problem-solver who anticipates customer needs
Communicate with executive presence, both written and verbal
Build strong relationships and have high social-emotional intelligence
Are comfortable managing multiple enterprise accounts simultaneously
Can influence and guide C-level stakeholders
Are a self-starter who thrives in ambiguity and creates structure from scratch
Are curious and eager to understand customer needs and challenges
Are an accountable team player who consistently delivers on commitments
Thrive in a fast-paced, dynamic startup environment
Requirements:
Bachelor’s degree or equivalent experience
3-5+ years of experience in customer success, account management, or similar client-facing role
Proven track record managing enterprise B2B SaaS accounts
Experience with customer success tools
Proficiency with Google Workspace, CRM systems, and collaboration tools
Strong project management skills with experience managing complex, multi-stakeholder initiatives
Technical aptitude to understand and communicate product capabilities
Experience working in small teams and wearing multiple hats
Nice to have: experience or knowledge of R&D, New Product Development, and/or enterprise innovation team processes
Total Compensation
Benefits package
Flexible schedule and remote work
Family-friendly policies
Open paid time off
Paid parental leave
#J-18808-Ljbffr