Director, Product Management - Stores, Customer Care & Design Services
Crate and Barrel, Northbrook, IL, United States
The Director, Product Management is a senior leadership role responsible for defining and championing the product strategy and vision for the Stores, Customer Care & Design Services portfolio. This role requires a seasoned product leader who can inspire teams, drive significant business growth through product innovation, and effectively collaborate with executive stakeholders. The Director plays a crucial role in shaping the overall success of their portfolio and is a product thought leader for Stores, Customer Care and Design Services.
A day in the life of a Director, Product Management...
Define and champion the product strategy and vision for the Stores, Customer Care & Design Services portfolio, ensuring alignment with Crate & Barrel's overall business objectives and market opportunities
Lead, mentor, and manage a team of Senior Product Managers and Product Managers, fostering a high-performance culture and developing product talent
Oversee the entire product lifecycle for multiple product teams, ensuring effective execution from ideation through launch and iteration
Drive cross-functional planning and collaboration with engineering, design, marketing, operations, and key business partners to deliver cohesive and impactful customer experiences
Establish clear and measurable Key Performance Indicators (KPIs) that track the success of products within the domain and inform strategic decisions
Lead executive-level meetings and conversations, effectively communicating product strategy, progress, and insights
Work to define and prioritize features and epics across products and strategic programs within the domain
Leverage a comprehensive understanding of systems, tools, and applications to proactively align roadmaps and dependencies across product domains and with other stakeholders
Assist in long-range portfolio planning and contribute to the overall technology organization roadmap
Champion a customer-centric and data-driven approach to product development, ensuring products meet user needs and achieve business goals
Identify and evaluate strategic vendor partnerships and manage key vendor relationships
Stay abreast of industry trends, competitive landscape, and emerging technologies to identify new product opportunities and threats
Lead product management for Stores, Customer Care & Design Services and act as a key leader in strategic programs owned by or dependent upon the domain
What you’ll bring to the table…
Expertise in Product Management best practices, strategic frameworks, and portfolio management
Proven ability to define and execute successful product strategies that drive business growth and customer value in a complex domain
Strong people leadership skills with experience building, mentoring, and managing high-performing product teams
Exceptional strategic thinking, problem-solving, and data analysis capabilities for data-driven decision-making
Exceptional communication and collaboration skills, including the ability to articulate a clear vision and influence senior executives and diverse stakeholders to achieve buy-in
Deep understanding of agile methodologies and experience leading product development in an agile environment
Strong business & product acumen, with expertise in omnichannel retail. Experience in Stores or Customer Care technology preferred, but not required
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint), Google Suite, Jira, Confluence, and Smartsheets
We’d love to hear from you if you have…
10+ years Product Management experience, with a significant focus on omn-ichannel retail
5+ years, leading product teams and strategy for product groups or domains
Bachelor’s degree in business, technology, or equivalent work experience
Proven track record of successfully leading and delivering large-scale, complex product initiatives
#J-18808-Ljbffr
A day in the life of a Director, Product Management...
Define and champion the product strategy and vision for the Stores, Customer Care & Design Services portfolio, ensuring alignment with Crate & Barrel's overall business objectives and market opportunities
Lead, mentor, and manage a team of Senior Product Managers and Product Managers, fostering a high-performance culture and developing product talent
Oversee the entire product lifecycle for multiple product teams, ensuring effective execution from ideation through launch and iteration
Drive cross-functional planning and collaboration with engineering, design, marketing, operations, and key business partners to deliver cohesive and impactful customer experiences
Establish clear and measurable Key Performance Indicators (KPIs) that track the success of products within the domain and inform strategic decisions
Lead executive-level meetings and conversations, effectively communicating product strategy, progress, and insights
Work to define and prioritize features and epics across products and strategic programs within the domain
Leverage a comprehensive understanding of systems, tools, and applications to proactively align roadmaps and dependencies across product domains and with other stakeholders
Assist in long-range portfolio planning and contribute to the overall technology organization roadmap
Champion a customer-centric and data-driven approach to product development, ensuring products meet user needs and achieve business goals
Identify and evaluate strategic vendor partnerships and manage key vendor relationships
Stay abreast of industry trends, competitive landscape, and emerging technologies to identify new product opportunities and threats
Lead product management for Stores, Customer Care & Design Services and act as a key leader in strategic programs owned by or dependent upon the domain
What you’ll bring to the table…
Expertise in Product Management best practices, strategic frameworks, and portfolio management
Proven ability to define and execute successful product strategies that drive business growth and customer value in a complex domain
Strong people leadership skills with experience building, mentoring, and managing high-performing product teams
Exceptional strategic thinking, problem-solving, and data analysis capabilities for data-driven decision-making
Exceptional communication and collaboration skills, including the ability to articulate a clear vision and influence senior executives and diverse stakeholders to achieve buy-in
Deep understanding of agile methodologies and experience leading product development in an agile environment
Strong business & product acumen, with expertise in omnichannel retail. Experience in Stores or Customer Care technology preferred, but not required
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint), Google Suite, Jira, Confluence, and Smartsheets
We’d love to hear from you if you have…
10+ years Product Management experience, with a significant focus on omn-ichannel retail
5+ years, leading product teams and strategy for product groups or domains
Bachelor’s degree in business, technology, or equivalent work experience
Proven track record of successfully leading and delivering large-scale, complex product initiatives
#J-18808-Ljbffr