Regional Director Patient Access -(Located in New York State Preferred & Travel
Sarasota Memorial Hospital, Frankfort, KY, United States
Director, Patient Access
Accountable for the performance, regulatory readiness & results of large, strategic/diverse disciplines cross‑functional teams or departments over a large functional domain or multiple domains such a a region, service area or multiple RHMs. Enables regional level strategy to address internal or external business & regulatory issues; provide functional expertise & ensure fulfillment of performance & service standards. Identifies, defines & solves complex problems that impact the management & direction of the business; Collaborates with Service Area, Regions & Health Ministries to ensure consistency & integration of strategy & operations. Provides decision support, operations & / or optimization leadership focus. Has responsibility for making decisions & managing risk that impact day‑to‑day reginal, service area, or health ministry functional operations, with potential for a short‑to‑mid‑term impact on the enterprise as a whole. Oversees a direct staff that includes managers with direct reports.
Directs and provides oversight for the operations of the Patient Access Department. Responsible & accountable for patient throughput & cashiering to ensure all patients are processed timely, accurately.
Directs and provides oversight for the operations of Pre‑Service Department. Responsible & accountable for all pre‑service activities including, but not limited to scheduling, pre‑registration & all time‑of‑service points of registration & duties such as registration & financial clearance.
Provides strategic leadership & responsibility for promoting the financial viability of the multi‑Health Ministry (HM) Region by effectively managing all aspects of Patient Access or Pre‑Service functions for an assigned region. Directs & oversees the responsibility for securing reimbursement for all elective & emergent admitted services. Directs all Patient Access or Pre‑Service functions which includes scheduling, NoVA (Notification, Verification and Authorization) & ensuring financial clearance of planned, emergent & transfer center admissions. Oversight responsibility for all decentralized areas, such as ancillary services and Critical access hospitals, & makes certain all processes meet internal & regulatory requirements regardless of reporting structure. Directs, coordinates & synchronizes the work efforts of geographically dispersed Pre‑Service Access or Patient Access work teams to ensure adherence to the established Standards of Excellence. Responsible for establishing relationships & leading collaborative efforts with physicians, physician office personnel, clinical service line leaders; may provide education to the professional partners relative to rules & regulations that govern Pre‑Service Access or Patient Access functions & ultimately drive reimbursement outcomes. Oversees & ensures local leadership & teams have appropriate internal controls over accounts receivable records, clinical record integrity, cash collections, patient valuables, etc. Responsible for serving as primary liaison for any new Pre‑Service or Patient Access related systems, enhancements or other related initiatives that affect the region's patient access operations, which includes ensuring at least annual review of departmental policies & processes in accordance with JCAHO & other regulatory considerations.
Minimum Qualifications: Bachelor's degree in finance or related area or equivalent combination of education & experience in patient registration, financial assistance programs, 3rd party eligibility requirements, point of service collections & appointment scheduling. Seven (7) to Ten (10) years of experience in Patient Access Management 5 years progressive leadership experience in leading a 24x7 team. Ability to obtain national certification in HFMA CHFP or CRCR and / or NAHAM CHAM within 1 year of hire.
Additional Qualifications (nice to have): Master's degree preferred. Leadership experience in a multi‑facility, integrated health care delivery system with direct responsibility for all aspects of financial clearance. Patient Accounting leadership experience is strongly preferred with an exceptional knowledge of denial management. Strong background in working with varying levels of leadership across the organization, including C‑Suite.
Physical & Mental Requirements & Working Conditions: Direct Healthcare Services / Indirect Healthcare / Support Services: Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional Exposure to interruptions, shifting priorities & stressful situations. Frequent Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in‑person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous Perform manual dexterity activities & / or grasping / handling. Frequent Ability to climb, kneel, crouch & / or operate foot controls. Occasional Use a computer / other technology. Continuous Sit with the ability to vary / adjust physical position or activity. Continuous Maintain a safe working environment & use available personal protective equipment (PPE). Frequent Comply with Trinity Health's Code of Conduct, policies, procedures & guidelines. Continuous Ability to provide assistance in the event of an emergency. Occasional
Direct Healthcare Services: Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional Lift a maximum of 30 pounds unassisted. Occasional Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent Work indoors (subject to travel requirements) under temperature‑controlled & well‑lit conditions. Continuous Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Occasional
Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional
Indirect Healthcare / Support Services : Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional Lift a maximum of 30 pounds unassisted. Occasional Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional Encounter a clinical / patient facing / hands on interactive work environment. Frequent Work indoors (subject to travel requirements) under temperature‑controlled & well‑lit conditions. Continuous Work outdoors with variable external environmental conditions. Occasional
KEY: Average Workday Activity: Occasional (1% - 33%), Frequent (34% - 66%), Continuous (67% - 100%)
Our Commitment: Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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Directs and provides oversight for the operations of the Patient Access Department. Responsible & accountable for patient throughput & cashiering to ensure all patients are processed timely, accurately.
Directs and provides oversight for the operations of Pre‑Service Department. Responsible & accountable for all pre‑service activities including, but not limited to scheduling, pre‑registration & all time‑of‑service points of registration & duties such as registration & financial clearance.
Provides strategic leadership & responsibility for promoting the financial viability of the multi‑Health Ministry (HM) Region by effectively managing all aspects of Patient Access or Pre‑Service functions for an assigned region. Directs & oversees the responsibility for securing reimbursement for all elective & emergent admitted services. Directs all Patient Access or Pre‑Service functions which includes scheduling, NoVA (Notification, Verification and Authorization) & ensuring financial clearance of planned, emergent & transfer center admissions. Oversight responsibility for all decentralized areas, such as ancillary services and Critical access hospitals, & makes certain all processes meet internal & regulatory requirements regardless of reporting structure. Directs, coordinates & synchronizes the work efforts of geographically dispersed Pre‑Service Access or Patient Access work teams to ensure adherence to the established Standards of Excellence. Responsible for establishing relationships & leading collaborative efforts with physicians, physician office personnel, clinical service line leaders; may provide education to the professional partners relative to rules & regulations that govern Pre‑Service Access or Patient Access functions & ultimately drive reimbursement outcomes. Oversees & ensures local leadership & teams have appropriate internal controls over accounts receivable records, clinical record integrity, cash collections, patient valuables, etc. Responsible for serving as primary liaison for any new Pre‑Service or Patient Access related systems, enhancements or other related initiatives that affect the region's patient access operations, which includes ensuring at least annual review of departmental policies & processes in accordance with JCAHO & other regulatory considerations.
Minimum Qualifications: Bachelor's degree in finance or related area or equivalent combination of education & experience in patient registration, financial assistance programs, 3rd party eligibility requirements, point of service collections & appointment scheduling. Seven (7) to Ten (10) years of experience in Patient Access Management 5 years progressive leadership experience in leading a 24x7 team. Ability to obtain national certification in HFMA CHFP or CRCR and / or NAHAM CHAM within 1 year of hire.
Additional Qualifications (nice to have): Master's degree preferred. Leadership experience in a multi‑facility, integrated health care delivery system with direct responsibility for all aspects of financial clearance. Patient Accounting leadership experience is strongly preferred with an exceptional knowledge of denial management. Strong background in working with varying levels of leadership across the organization, including C‑Suite.
Physical & Mental Requirements & Working Conditions: Direct Healthcare Services / Indirect Healthcare / Support Services: Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional Exposure to interruptions, shifting priorities & stressful situations. Frequent Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in‑person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous Perform manual dexterity activities & / or grasping / handling. Frequent Ability to climb, kneel, crouch & / or operate foot controls. Occasional Use a computer / other technology. Continuous Sit with the ability to vary / adjust physical position or activity. Continuous Maintain a safe working environment & use available personal protective equipment (PPE). Frequent Comply with Trinity Health's Code of Conduct, policies, procedures & guidelines. Continuous Ability to provide assistance in the event of an emergency. Occasional
Direct Healthcare Services: Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional Lift a maximum of 30 pounds unassisted. Occasional Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent Work indoors (subject to travel requirements) under temperature‑controlled & well‑lit conditions. Continuous Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Occasional
Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional
Indirect Healthcare / Support Services : Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional Lift a maximum of 30 pounds unassisted. Occasional Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional Encounter a clinical / patient facing / hands on interactive work environment. Frequent Work indoors (subject to travel requirements) under temperature‑controlled & well‑lit conditions. Continuous Work outdoors with variable external environmental conditions. Occasional
KEY: Average Workday Activity: Occasional (1% - 33%), Frequent (34% - 66%), Continuous (67% - 100%)
Our Commitment: Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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