Director of Operations
Western Veterinary Partners, Raleigh, NC, United States
Director of Operations (DO)
to lead a portfolio of veterinary hospitals across
North Carolina . The ideal candidate for this role is someone who has successfully managed multiple locations (ideally 10+) in a healthcare, veterinary or multi-site setting. Our ideal candidate is a strong general manager with a goal‑oriented attitude, a passion for training and team development, and the business, financial, and strategic acumen to help scale a rapidly growing business and team.
In partnership with the Vice President of Operations and Senior Director of Operations, the chosen candidate will focus on supporting veterinary practices in achieving operational excellence, building culture, recruiting and retaining veterinarians, technicians, and support staff. The
Director of Operations
will spend extensive time in the field with hospital leadership and staff and be responsible for supporting the overall operations of 9 general practice veterinary hospitals across North Carolina.
About us Western Veterinary Partners (WVP) is a mission‑driven company based in Denver, CO. We are driven by our values of integrity, alignment, support, collaboration, growth and relationships. WVP is a private equity backed company that acquires, invests in, and supports animal hospitals throughout the United States. WVP is a highly acquisitive company focused on continued growth and expansion into new markets and states. Post‑acquisition, WVP supports its partner practices with the non‑clinical side of the business. Our local and collaborative support provides veterinarians with attractive operational benefits of a larger group while maintaining the clinical autonomy and local practice identity.
Job Responsibilities Leadership and Culture
Develop strong relationship with DVMs to assist with recruiting, training, and retention to drive overall business growth
Achieve results through influence and partnership versus through authority or directives
Maintain regular communication with doctors and office staff to review practice trends and performance objectives
Champion WVP’s culture and develop teams and leaders through coaching, mentorship, and programs that deliver on the strategic mission
Provide oversight and support to practice level managers and administrative staff, as well as regional managers
Instill a sense of accountability and service excellence with our teams at all levels
Identify opportunities to improve and maintain site‑level employee engagement
Facilitate connections and community among individuals and hospitals within markets and the region
Develop collaborative and productive relationships across the organization
Contribute to growth and innovation across WVP by supporting other geographies and organization‑wide initiatives
Financial and Business Objectives
Understand business drivers and create opportunities to optimize them, with a strong focus on volume growth, service mix and offerings, pricing, and margin improvement
Set, manage and exceed WVP’s financial objectives in partnership with sites, regional leaders, and the executive team, with an eye toward future growth opportunities for the company
Provide overall P&L management for the business, along with a vision for near and long‑term value creation
Partner with hospital leaders, field operators and functional support to diagnose issues, identify opportunities, and develop corresponding action plans
Employ structured and repeatable management processes with hospital leadership teams to drive operational effectiveness and growth
Prioritize areas of focus based on impact and urgency; help team do the same
Growth and Strategy
Assist in the timely and accurate onboarding and integration of recently affiliated veterinary practices while minimizing disruption to the existing business
Partner with WVP departments (marketing, recruiting, HR, business development, and finance and accounting) to create and implement plans that support business growth, including scheduling optimization, client growth and retention, identification of new services, recruitment of new DVMs, and expansion of existing sites and their capacity
Partner with hospitals to manage DVM capacity, identify and schedule relief, and plan for succession
Nurture and elevate innovation and growth ideas to build tangible, scalable programs
Develop capital budgets for new site development, expansions, and capital equipment purchases, and build and monitor ROI analyses to support business decisions and growth
Forecast future business needs and develop comprehensive strategic plans at the hospital, market, and region levels
Required Criteria
Must reside in North Carolina and be open to travel across the state – 70% of the time
5+ years of multi‑site operational and/or management experience in fast‑growth healthcare services businesses, including previous experience managing a business of similar size and complexity. Previous veterinary experience a plus
Ability to analyze and assess complex and ambiguous data to make recommendations for strategic and operational improvements, leveraging tools such as Excel, PowerPoint, and Tableau
P&L responsibility and experience with budget management, personnel management, and team building
Strong active listening and written and verbal communication skills; Executive presence
Ability to implement processes in collaboration with the VP of Operations to ensure company objectives are met
Highly organized and detail‑oriented work ethic
Ability to work collaboratively with all team members, both at the practice level and at the corporate level
Self‑directed and able to work independently
Willingness to spend time in the field visiting and supporting affiliated veterinary practices (approximately 70% of time). Occasional travel to Denver and other company activities
The Company offers competitive compensation along with a comprehensive benefits package, including medical, dental, and vision benefits, vacation, sick leave, 401(k), and more depending on location. You will be provided more detailed information about compensation and benefits for your specific location. Where required under applicable law, WVP provides eligible employees with paid sick leave, health emergency leave, and similar benefits programs, all in accordance with the requirements of state and local law depending on the location of the practice you support.
WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic. Hiring decisions will be based on merit, qualifications and business needs.
The application window will be open for the next four weeks ending April 15th, 2026. This opportunity will remain online based on business needs which may be before or after the four‑week window.
#J-18808-Ljbffr
to lead a portfolio of veterinary hospitals across
North Carolina . The ideal candidate for this role is someone who has successfully managed multiple locations (ideally 10+) in a healthcare, veterinary or multi-site setting. Our ideal candidate is a strong general manager with a goal‑oriented attitude, a passion for training and team development, and the business, financial, and strategic acumen to help scale a rapidly growing business and team.
In partnership with the Vice President of Operations and Senior Director of Operations, the chosen candidate will focus on supporting veterinary practices in achieving operational excellence, building culture, recruiting and retaining veterinarians, technicians, and support staff. The
Director of Operations
will spend extensive time in the field with hospital leadership and staff and be responsible for supporting the overall operations of 9 general practice veterinary hospitals across North Carolina.
About us Western Veterinary Partners (WVP) is a mission‑driven company based in Denver, CO. We are driven by our values of integrity, alignment, support, collaboration, growth and relationships. WVP is a private equity backed company that acquires, invests in, and supports animal hospitals throughout the United States. WVP is a highly acquisitive company focused on continued growth and expansion into new markets and states. Post‑acquisition, WVP supports its partner practices with the non‑clinical side of the business. Our local and collaborative support provides veterinarians with attractive operational benefits of a larger group while maintaining the clinical autonomy and local practice identity.
Job Responsibilities Leadership and Culture
Develop strong relationship with DVMs to assist with recruiting, training, and retention to drive overall business growth
Achieve results through influence and partnership versus through authority or directives
Maintain regular communication with doctors and office staff to review practice trends and performance objectives
Champion WVP’s culture and develop teams and leaders through coaching, mentorship, and programs that deliver on the strategic mission
Provide oversight and support to practice level managers and administrative staff, as well as regional managers
Instill a sense of accountability and service excellence with our teams at all levels
Identify opportunities to improve and maintain site‑level employee engagement
Facilitate connections and community among individuals and hospitals within markets and the region
Develop collaborative and productive relationships across the organization
Contribute to growth and innovation across WVP by supporting other geographies and organization‑wide initiatives
Financial and Business Objectives
Understand business drivers and create opportunities to optimize them, with a strong focus on volume growth, service mix and offerings, pricing, and margin improvement
Set, manage and exceed WVP’s financial objectives in partnership with sites, regional leaders, and the executive team, with an eye toward future growth opportunities for the company
Provide overall P&L management for the business, along with a vision for near and long‑term value creation
Partner with hospital leaders, field operators and functional support to diagnose issues, identify opportunities, and develop corresponding action plans
Employ structured and repeatable management processes with hospital leadership teams to drive operational effectiveness and growth
Prioritize areas of focus based on impact and urgency; help team do the same
Growth and Strategy
Assist in the timely and accurate onboarding and integration of recently affiliated veterinary practices while minimizing disruption to the existing business
Partner with WVP departments (marketing, recruiting, HR, business development, and finance and accounting) to create and implement plans that support business growth, including scheduling optimization, client growth and retention, identification of new services, recruitment of new DVMs, and expansion of existing sites and their capacity
Partner with hospitals to manage DVM capacity, identify and schedule relief, and plan for succession
Nurture and elevate innovation and growth ideas to build tangible, scalable programs
Develop capital budgets for new site development, expansions, and capital equipment purchases, and build and monitor ROI analyses to support business decisions and growth
Forecast future business needs and develop comprehensive strategic plans at the hospital, market, and region levels
Required Criteria
Must reside in North Carolina and be open to travel across the state – 70% of the time
5+ years of multi‑site operational and/or management experience in fast‑growth healthcare services businesses, including previous experience managing a business of similar size and complexity. Previous veterinary experience a plus
Ability to analyze and assess complex and ambiguous data to make recommendations for strategic and operational improvements, leveraging tools such as Excel, PowerPoint, and Tableau
P&L responsibility and experience with budget management, personnel management, and team building
Strong active listening and written and verbal communication skills; Executive presence
Ability to implement processes in collaboration with the VP of Operations to ensure company objectives are met
Highly organized and detail‑oriented work ethic
Ability to work collaboratively with all team members, both at the practice level and at the corporate level
Self‑directed and able to work independently
Willingness to spend time in the field visiting and supporting affiliated veterinary practices (approximately 70% of time). Occasional travel to Denver and other company activities
The Company offers competitive compensation along with a comprehensive benefits package, including medical, dental, and vision benefits, vacation, sick leave, 401(k), and more depending on location. You will be provided more detailed information about compensation and benefits for your specific location. Where required under applicable law, WVP provides eligible employees with paid sick leave, health emergency leave, and similar benefits programs, all in accordance with the requirements of state and local law depending on the location of the practice you support.
WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic. Hiring decisions will be based on merit, qualifications and business needs.
The application window will be open for the next four weeks ending April 15th, 2026. This opportunity will remain online based on business needs which may be before or after the four‑week window.
#J-18808-Ljbffr