Membership Experience Director

The Member Experience Director supports all aspects of membership for the Y, including recruitment of new members, retention of existing members, and supervision of assigned staff. The Director develops, plans, and implements new procedures and methods to achieve strategic goals that are defined in conjunction with the Branch Executive, Y leadership team, and Lake Superior YMCA community members and guests. The Director will create and maintain relationships with local businesses and organizations, government agencies, and community leaders. Bachelor’s Degree or equivalent in fields related to business or hospitality. Five (5) years of managing a customer service department. Previous customer service, sales, or related experience; ability to multi-task in person and within programs on a computer. Excellent interpersonal and problem-solving skills; detail oriented. Experience helping and serving people from diverse socioeconomic segments of the surrounding communities. Commitment of supporting principles of equal opportunity and affirmative action to achieve a diverse work environment.

#J-18808-Ljbffr