Customer Service Representative – Sales & Product Specialist
Steele Rubber Products, Inc., Denver, NC, United States
About Steele Rubber Products
We are a family-owned manufacturer based in Denver, NC. We specialize in high-quality rubber weatherstripping and restoration parts for classic cars, trucks, hot rods, RVs, and marine vehicles. Founded in 1958, we offer over 12,000 parts including body seals, glass gaskets, and molded components designed for durability.
Customer Service Representative - Sales & Product Specialist Shift:
Monday - Friday | 9:00 AM - 6:00 PM Starting Pay:
$17.00/hour
Are you passionate about helping people, solving problems, and turning conversations into opportunities? Join our team at Steele Rubber Products as a
Customer Service Representative - Sales & Product Specialist
and be part of a fast-paced, customer-focused environment where your contributions truly make an impact!
In this dynamic role, you'll go beyond traditional customer service-you'll build relationships, recommend solutions, and help drive sales while becoming a go-to expert on our products.
Why Join Us at Steele Rubber Products? We value our employees and offer a strong benefits package, including:
Medical Benefits
Cafeteria Plan
401(k) with Company Match
8 Paid Holidays
Paid Vacation
Sick Leave
What You'll Do Deliver Exceptional Customer Service
Be the friendly, knowledgeable voice supporting customers via phone, email, and chat
Resolve questions and concerns with professionalism and care
Process orders, returns, exchanges, and credits accurately
Follow up to ensure every customer has a great experience
Drive Sales & Build Relationships
Identify opportunities to upsell and cross-sell products
Turn inquiries into sales through consultative conversations
Follow up on quotes, past purchases, and potential opportunities
Support promotions and help achieve team sales goals
Become a Product Expert
Learn and master our product lines inside and out
Guide customers to the best solutions for their needs and budget
Stay up to date on new products and updates
Share customer insights and feedback with internal teams
What We're Looking For
High school diploma or equivalent
4+ years of experience in customer service, sales, or similar role
Strong communication and relationship-building skills
Proven ability to influence purchasing decisions or upsell products
Comfort learning and explaining technical or specialized products
Experience with CRM systems and Microsoft Office
What Sets You Apart
A customer-first mindset with strong problem-solving skills
Confidence in sales and consultative conversations
Attention to detail and excellent follow-through
Ability to multitask in a fast-paced environment
Team player with a positive, adaptable attitude
Work Environment
Office, hybrid, or remote environment (based on business needs)
Regular use of phone and computer systems
Occasional overtime during peak periods
Ready to grow your career while making a difference for customers? Apply today and join a team where your skills and energy are valued!
Any offer is contingent on passing a 7-year background check and pre-employment drug-screen.
#J-18808-Ljbffr
Customer Service Representative - Sales & Product Specialist Shift:
Monday - Friday | 9:00 AM - 6:00 PM Starting Pay:
$17.00/hour
Are you passionate about helping people, solving problems, and turning conversations into opportunities? Join our team at Steele Rubber Products as a
Customer Service Representative - Sales & Product Specialist
and be part of a fast-paced, customer-focused environment where your contributions truly make an impact!
In this dynamic role, you'll go beyond traditional customer service-you'll build relationships, recommend solutions, and help drive sales while becoming a go-to expert on our products.
Why Join Us at Steele Rubber Products? We value our employees and offer a strong benefits package, including:
Medical Benefits
Cafeteria Plan
401(k) with Company Match
8 Paid Holidays
Paid Vacation
Sick Leave
What You'll Do Deliver Exceptional Customer Service
Be the friendly, knowledgeable voice supporting customers via phone, email, and chat
Resolve questions and concerns with professionalism and care
Process orders, returns, exchanges, and credits accurately
Follow up to ensure every customer has a great experience
Drive Sales & Build Relationships
Identify opportunities to upsell and cross-sell products
Turn inquiries into sales through consultative conversations
Follow up on quotes, past purchases, and potential opportunities
Support promotions and help achieve team sales goals
Become a Product Expert
Learn and master our product lines inside and out
Guide customers to the best solutions for their needs and budget
Stay up to date on new products and updates
Share customer insights and feedback with internal teams
What We're Looking For
High school diploma or equivalent
4+ years of experience in customer service, sales, or similar role
Strong communication and relationship-building skills
Proven ability to influence purchasing decisions or upsell products
Comfort learning and explaining technical or specialized products
Experience with CRM systems and Microsoft Office
What Sets You Apart
A customer-first mindset with strong problem-solving skills
Confidence in sales and consultative conversations
Attention to detail and excellent follow-through
Ability to multitask in a fast-paced environment
Team player with a positive, adaptable attitude
Work Environment
Office, hybrid, or remote environment (based on business needs)
Regular use of phone and computer systems
Occasional overtime during peak periods
Ready to grow your career while making a difference for customers? Apply today and join a team where your skills and energy are valued!
Any offer is contingent on passing a 7-year background check and pre-employment drug-screen.
#J-18808-Ljbffr