Director, Product Design - Hospitality & Restaurant Platform
OpenTable, San Francisco, CA, United States
Director, Product Design - Hospitality & Restaurant Platform
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world‑class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
We’re looking for a Director of Product Design to lead design across our Hospitality & Restaurant Platform teams. This is a senior leadership role with great scope: you’ll manage a global team of 9 (with 2 direct reports), and work in close partnership with Product, Engineering, Research, Data Science, Design Systems, and Brand to deliver experiences that meaningfully move the needle for restaurants and diners worldwide.
You’ll be a key voice within our UX leadership team — shaping how we work, raising the quality bar, creating space for innovation, and investing in the growth of your team. This role reports directly to the Vice President of Product Design & Research.
What you’ll do
Lead and grow a high‑performing design team — manage, mentor, and develop designers and design managers, helping them do their best work and advance their careers.
Set and drive design quality — own the standard for what great looks like across your product area, from early concept through shipping.
Partner cross‑functionally — collaborate with Product, Engineering, and Research to align on direction, build consensus, and deliver outcomes that serve users and the business.
Create and communicate vision — define a compelling design direction for your team and make it legible to stakeholders through clear storytelling and strong presentations.
Improve how we work — identify friction in our processes and actively partner with UX and product development leadership to fix it.
Use data to drive decisions — bring a rigorous, evidence‑informed approach to design choices at every level.
What we need
Design craft and leadership:
Hands‑on product design experience with a strong portfolio demonstrating impact at scale. Deep expertise in both native apps and web experiences — you understand the nuances of each platform. Exceptional visual design skills and strong systems thinking.
Strategic and communication skills:
Skilled at stakeholder management and building alignment across multiple teams and levels. A strong storyteller — you can develop and deliver compelling presentations to executive audiences. A critical thinker who can hold their own in a debate while remaining open, curious, and kind. Experience in B2B design or other complex, ambiguous product spaces.
People leadership:
A proven track record of growing designers and design managers — you know how to motivate people, unlock their potential, and support their career goals. Collaborative by nature; you give and receive feedback well and build trust across disciplines.
Growth mindset:
Data‑driven and intellectually honest. Committed to continuous improvement — for yourself, your team, and our products.
Experience in or genuine passion for the restaurant industry and food culture.
Experience designing dual‑sided or marketplace products.
Benefits and Perks
Work from (almost) anywhere for up to 20 days per year.
Focus on mental health and well‑being:
Company‑paid therapy sessions through SpringHealth.
Company‑paid subscription to Headspace.
Annual company‑wide week off a year - the whole team fully recharges (and returns without a pile‑up of work!).
Paid parental leave.
Generous paid vacation + time off for your birthday.
Focus on your career growth:
Access to thousands of on‑demand e‑learnings.
Travel discounts.
Employee Resource Groups.
Free lunch 2 days per week.
Convenient downtown SF office location close to the Montgomery MUNI and BART stations.
Building amenities, such as a gym, dog policy, & bike parking.
Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States based role is $220,000-$275,000.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.
OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications – via calls, Slack messages, or emails – outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we’re building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
Voluntary Self‑Identification For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you provide will be recorded and maintained in a confidential file.
As set forth in OpenTable’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Voluntary Self‑Identification of Disability Form CC‑305
Page 1 of 1
OMB Control Number 1250‑0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
We’re looking for a Director of Product Design to lead design across our Hospitality & Restaurant Platform teams. This is a senior leadership role with great scope: you’ll manage a global team of 9 (with 2 direct reports), and work in close partnership with Product, Engineering, Research, Data Science, Design Systems, and Brand to deliver experiences that meaningfully move the needle for restaurants and diners worldwide.
You’ll be a key voice within our UX leadership team — shaping how we work, raising the quality bar, creating space for innovation, and investing in the growth of your team. This role reports directly to the Vice President of Product Design & Research.
What you’ll do
Lead and grow a high‑performing design team — manage, mentor, and develop designers and design managers, helping them do their best work and advance their careers.
Set and drive design quality — own the standard for what great looks like across your product area, from early concept through shipping.
Partner cross‑functionally — collaborate with Product, Engineering, and Research to align on direction, build consensus, and deliver outcomes that serve users and the business.
Create and communicate vision — define a compelling design direction for your team and make it legible to stakeholders through clear storytelling and strong presentations.
Improve how we work — identify friction in our processes and actively partner with UX and product development leadership to fix it.
Use data to drive decisions — bring a rigorous, evidence‑informed approach to design choices at every level.
What we need
Design craft and leadership:
Hands‑on product design experience with a strong portfolio demonstrating impact at scale. Deep expertise in both native apps and web experiences — you understand the nuances of each platform. Exceptional visual design skills and strong systems thinking.
Strategic and communication skills:
Skilled at stakeholder management and building alignment across multiple teams and levels. A strong storyteller — you can develop and deliver compelling presentations to executive audiences. A critical thinker who can hold their own in a debate while remaining open, curious, and kind. Experience in B2B design or other complex, ambiguous product spaces.
People leadership:
A proven track record of growing designers and design managers — you know how to motivate people, unlock their potential, and support their career goals. Collaborative by nature; you give and receive feedback well and build trust across disciplines.
Growth mindset:
Data‑driven and intellectually honest. Committed to continuous improvement — for yourself, your team, and our products.
Experience in or genuine passion for the restaurant industry and food culture.
Experience designing dual‑sided or marketplace products.
Benefits and Perks
Work from (almost) anywhere for up to 20 days per year.
Focus on mental health and well‑being:
Company‑paid therapy sessions through SpringHealth.
Company‑paid subscription to Headspace.
Annual company‑wide week off a year - the whole team fully recharges (and returns without a pile‑up of work!).
Paid parental leave.
Generous paid vacation + time off for your birthday.
Focus on your career growth:
Access to thousands of on‑demand e‑learnings.
Travel discounts.
Employee Resource Groups.
Free lunch 2 days per week.
Convenient downtown SF office location close to the Montgomery MUNI and BART stations.
Building amenities, such as a gym, dog policy, & bike parking.
Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States based role is $220,000-$275,000.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.
OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications – via calls, Slack messages, or emails – outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we’re building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
Voluntary Self‑Identification For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you provide will be recorded and maintained in a confidential file.
As set forth in OpenTable’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Voluntary Self‑Identification of Disability Form CC‑305
Page 1 of 1
OMB Control Number 1250‑0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr