Bilingual CX Escalations Specialist (Spanish/English)

A leading jewelry company is seeking a Customer Experience Escalations Representative to join their NAM Operations team in Columbia, MD. This role involves handling escalated customer issues in both English and Spanish, promoting brand loyalty through customer-centered decisions. Ideal candidates should have at least 2 years of customer service experience and be proficient in CRM systems. Competitive pay and comprehensive benefits offered, including medical insurance and a 401k plan with employer match. #J-18808-Ljbffr