Global Director, Customer Retention & Attrition Programs

A leading technology firm in Chicago is seeking a Director of Customer Success Attrition Programs to architect and lead proactive retention initiatives. This role requires over 12 years of experience in customer success or consulting, and a deep understanding of attrition drivers. The ideal candidate will manage a cross-functional team and collaborate with data analytics to implement effective strategies. This pivotal position directly impacts customer loyalty and business growth within Salesforce's innovative environment. #J-18808-Ljbffr