Director, Cyber Risk and Analysis

* Be the process management subject matter expert that will manage, coach, and guide our team to incorporate process engineering and improvement into our daily operations and in line with our strategic direction. Your daily role will apply SLQ2CQ, Lean and Kaizen concepts, incorporate Six Sigma methodologies and tools, conduct root cause analysis, leverage Service Design methodology, utilize Agile methodologies, make use of Scrum framework, and other process management and quality strategies within your own work and the program. Must be comfortable learning and working in supporting applications, such as JIRA, Confluence, and Tableau, and become the functional SME to teach the team how to use the applications effectively.* Create and execute on a short and long term strategic plan to further mature the department’s process management and improvement program. Will involve operationalizing and maintaining the program, such as setting and managing the processes for change management, artifact review, continual process review for enhancements, effectiveness, and education.* Lead and collaborate with various teams to drive the execution to improve, create, and validate requirements, processes, controls, and metrics to measure process efficiency and effectiveness. Will drive the projects end to end, which may include the creation and maintenance of formal process documents (e.g. procedures and diagrams), and supporting artifacts.* Proficiently tailor verbal and written communications to the audience’s needs and levels. Articulate our program’s strategy, processes and its intent, inputs and outputs, related failure modes, and measurements when representing the department in projects, meetings, reports, and communications.* Monitor progress, collect, analyze, and measure process data and metrics. Leverage metrics to initiate or improve sustainable practices and procedures; review data for trends and gaps in the process that may require additional review and re-engineering. May include assisting teams design surveys and empathy interviews that enable feedback loops as a means of continuous process improvement.* Manage the issue resolution process by proactively identifying and mitigating risk related to the delivery of the projects and program. Resolve complex problems, where expertise is required to interpret against policies, guidelines, requirements or processes; escalate breakdowns in the process by asking probing questions and identify and involve the right stakeholders to correct breakdowns.* Prepare the program and team for annual cyber assessments by working with the risk office to understand the assessment process and criteria. Analyze the program and team’s gaps and create an action plan to remediate the deficiencies.* Bachelor’s Degree* At least 7 years experience in cybersecurity* At least 5 years experience in process management* At least 5 years experience in risk management* At least 5 years experience in people management* Master’s Degree in Computer Science or Information Systems Engineering* 9+ years of project management experience* 8+ years of experience in change management in a technical environment* Business Process Management (BPM) certification* Lean Six Sigma certificationCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. #J-18808-Ljbffr