Rare Disease Account Specialist - San Diego, CA
MSD Malaysia, San Diego, CA, United States
* Responsible for the overall customer experience of all stakeholders within target accounts; builds relationships with providers and staff, as appropriate, and acts as cross-functional point of contact* Develops deep understanding of account objectives, strategies, unique challenges, and stakeholder influence networks to generate strategic insights* Plans & conducts quarterly strategic planning sessions for key accounts with our Company's relevant stakeholders to create shared understanding of market context, account, & stakeholder needs and refine account strategy, including objectives, strategic imperatives, and tactics
+ Our Company's relevant stakeholders includes both customer-facing and HQ roles* Coordinates the execution of account strategies, tracks progress against objectives, and refines plans as needed to deliver on goals* Proactively solicits feedback from account stakeholders to better understand needs and become a trusted resource* Provides approved disease and product information and resources to approved members of the patient care team, including MDs, NPs, PAs, and other provider roles* Shares information on target profiles to support the identification of appropriate patients for therapy* Supports the education of and responds to questions from approved providers on the care team on the appropriate administration of our Company products* Provides information and education to appropriate providers using approved resources on our Company’s patient support program to help address patient access and coverage issues* Acts as the primary point of contact for all care team stakeholders and coordinates with our Company's other customer-facing roles to ensure customer needs are met in a compliant, orchestrated fashion* Demonstrates commitment to compliance through understanding of regulations, industry codes, and policies that govern customer interactions and consistent focus on ensuring compliance with them* Partners with internal colleagues to plan and host medical education events within designated territory* Attends and supports our Company's presence at national & local congress/society events* Proactively creates connections across care teams within designated territory to build appropriate provider-provider relationships* Partners with HQ role(s) to plan and execute events with key thought leaders practicing within a designated territory* Disease state knowledge* Standards of care and emerging clinical trends* Relevant diagnostics and testing* Patient demographics* Ability to understand and define customer business models and infer strategic objectives* Ability to create account strategies that deliver on both our Company and customer objectives* Understanding of customer business operations and PAH practice management standards* Ability to effectively and efficiently partner with our Company's appropriate cross-functional stakeholders to develop and execute customer strategies & tactics* Ability to lead without authority across individuals in different reporting structures to ensure execution against objectives* Ability to partner with other Rare Disease Account Specialists to share best practices, peer-coach new team members, and create an environment of continual learning* Bachelor’s degree with 6 years sales experience OR a minimum of high school diploma with at least 10 years of equivalent experience.* Equivalent experience can be: Professional sales experience, work experience in the healthcare/scientific field (including pharmaceutical, biotech, or medical devices) that is not sales related, professional marketing experience, or military experience.* Minimum of 6 years’ experience in healthcare industry* Keen interpersonal skills, including abilities to interact with individuals from a variety of backgrounds and to influence senior levels of management, key thought leaders, and customers* Strong presentation and communication skills, including the ability to understand, distill, and convey complex scientific and public health-related concepts to diverse audiences* Strong prioritization skills and ability contextualize decisions into broader corporate strategies* Technologically proficient (e.g., MS Office Suite, iPad)* Advanced degree (e.g., MBA, PharmD)* Minimum of 2 years current/recent experience in the PAH market* Minimum of 2 years current/recent experience with rare disease products* 2+ years of account management experience in the healthcare industry**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance #J-18808-Ljbffr
+ Our Company's relevant stakeholders includes both customer-facing and HQ roles* Coordinates the execution of account strategies, tracks progress against objectives, and refines plans as needed to deliver on goals* Proactively solicits feedback from account stakeholders to better understand needs and become a trusted resource* Provides approved disease and product information and resources to approved members of the patient care team, including MDs, NPs, PAs, and other provider roles* Shares information on target profiles to support the identification of appropriate patients for therapy* Supports the education of and responds to questions from approved providers on the care team on the appropriate administration of our Company products* Provides information and education to appropriate providers using approved resources on our Company’s patient support program to help address patient access and coverage issues* Acts as the primary point of contact for all care team stakeholders and coordinates with our Company's other customer-facing roles to ensure customer needs are met in a compliant, orchestrated fashion* Demonstrates commitment to compliance through understanding of regulations, industry codes, and policies that govern customer interactions and consistent focus on ensuring compliance with them* Partners with internal colleagues to plan and host medical education events within designated territory* Attends and supports our Company's presence at national & local congress/society events* Proactively creates connections across care teams within designated territory to build appropriate provider-provider relationships* Partners with HQ role(s) to plan and execute events with key thought leaders practicing within a designated territory* Disease state knowledge* Standards of care and emerging clinical trends* Relevant diagnostics and testing* Patient demographics* Ability to understand and define customer business models and infer strategic objectives* Ability to create account strategies that deliver on both our Company and customer objectives* Understanding of customer business operations and PAH practice management standards* Ability to effectively and efficiently partner with our Company's appropriate cross-functional stakeholders to develop and execute customer strategies & tactics* Ability to lead without authority across individuals in different reporting structures to ensure execution against objectives* Ability to partner with other Rare Disease Account Specialists to share best practices, peer-coach new team members, and create an environment of continual learning* Bachelor’s degree with 6 years sales experience OR a minimum of high school diploma with at least 10 years of equivalent experience.* Equivalent experience can be: Professional sales experience, work experience in the healthcare/scientific field (including pharmaceutical, biotech, or medical devices) that is not sales related, professional marketing experience, or military experience.* Minimum of 6 years’ experience in healthcare industry* Keen interpersonal skills, including abilities to interact with individuals from a variety of backgrounds and to influence senior levels of management, key thought leaders, and customers* Strong presentation and communication skills, including the ability to understand, distill, and convey complex scientific and public health-related concepts to diverse audiences* Strong prioritization skills and ability contextualize decisions into broader corporate strategies* Technologically proficient (e.g., MS Office Suite, iPad)* Advanced degree (e.g., MBA, PharmD)* Minimum of 2 years current/recent experience in the PAH market* Minimum of 2 years current/recent experience with rare disease products* 2+ years of account management experience in the healthcare industry**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance #J-18808-Ljbffr