Specialist, Market Growth & Retention (Remote in NY) - Bilingual – Spanish
Molina Healthcare, Long Beach, CA, United States
Employer Industry: Healthcare Services
Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Competitive benefits and compensation package
Supportive and collaborative work environment
Chance to make a positive impact on member satisfaction and retention
Involvement in community-based member retention events
What to Expect (Job Responsibilities):
Proactively facilitate outreach and handle inbound calls to assist members with recertification processes for healthcare coverage
Manage individual State dashboards and assist with complex member issues related to applications and eligibility
Provide non-clinical reminders and facilitate the closure of at-risk care gaps
Accurately document outreach efforts in appropriate databases and collaborate with leadership to provide insights for improvement
Attend and assist with community-based member retention events and in-person interactions
What is Required (Qualifications):
High School Diploma or equivalent
2-4 years of customer service experience, preferably in a call center environment
Experience in communicating with members and assessing their needs
Must have NYS Certified Application Counselor Certification or be able to obtain certification within 60 days of hire date
How to Stand Out (Preferred Qualifications):
Associate’s Degree or equivalent combination of education and experience
3-5 years of customer service experience in a call center environment
#HealthcareServices #CustomerService #CareerOpportunity #CommunityEngagement #MemberSatisfaction
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Competitive benefits and compensation package
Supportive and collaborative work environment
Chance to make a positive impact on member satisfaction and retention
Involvement in community-based member retention events
What to Expect (Job Responsibilities):
Proactively facilitate outreach and handle inbound calls to assist members with recertification processes for healthcare coverage
Manage individual State dashboards and assist with complex member issues related to applications and eligibility
Provide non-clinical reminders and facilitate the closure of at-risk care gaps
Accurately document outreach efforts in appropriate databases and collaborate with leadership to provide insights for improvement
Attend and assist with community-based member retention events and in-person interactions
What is Required (Qualifications):
High School Diploma or equivalent
2-4 years of customer service experience, preferably in a call center environment
Experience in communicating with members and assessing their needs
Must have NYS Certified Application Counselor Certification or be able to obtain certification within 60 days of hire date
How to Stand Out (Preferred Qualifications):
Associate’s Degree or equivalent combination of education and experience
3-5 years of customer service experience in a call center environment
#HealthcareServices #CustomerService #CareerOpportunity #CommunityEngagement #MemberSatisfaction
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr