Remote Service Desk Lead

A government IT solutions provider seeks a Service Desk Supervisor to oversee the Help Desk operations, ensuring high-quality support for Veterans and internal stakeholders. The role requires a Bachelor's degree in a relevant field and 4-8 years of experience in technical service desks with prior supervisory experience. Responsibilities include leading the support team, managing performance metrics, and fostering a customer-centric environment. This remote-first role requires local on-site engagement once a week to maintain team cohesion. #J-18808-Ljbffr