Executive Director, AI‑Enabled Customer Service Strategy

A global healthcare leader seeks an Executive Director for Customer Service Center Strategy & Ops in Rahway, NJ. This role is pivotal in leading the US Customer Service Center organization, overseeing operations across five contact centers. The successful candidate will ensure regulatory compliance, modernize the service framework with AI capabilities, and drive operational excellence. Candidates should possess over 10 years of leadership experience in customer service within regulated environments and a Bachelor’s degree. A competitive salary package is offered. #J-18808-Ljbffr