Client Success - Advertising Agency at Video Power Marketing Salt Lake City, UT
Video Power Marketing, Salt Lake City, UT, United States
Client Success - Advertising Agency job at Video Power Marketing. Salt Lake City, UT.
About Us
Video Power Marketing is a performance-driven video advertising agency specializing in YouTube Ads and Google Ads. We help businesses scale with data-backed strategy, strong creative, and disciplined optimization. We're built for people who care about results, client trust, and operational follow-through.
About the Role We're hiring a Client Success Manager to own relationships and retention across a portfolio of video advertising clients. This role requires prior experience in a video ads performance agency, plus direct familiarity with Google Ads and YouTube Ads so you can confidently communicate performance, strategy, and next steps.
You'll be the primary point of contact for assigned clients, coordinating internally with media buyers/strategists and creative to ensure delivery quality, goal alignment, and proactive account management.
Key Responsibilities
Own day-to-day client relationships for a portfolio of YouTube/Google Ads accounts
Lead onboarding, kickoff calls, weekly/biweekly check-ins, and monthly performance reviews
Translate campaign performance into clear insights, recommendations, and action plans
Maintain high client satisfaction by setting expectations, managing timelines, and addressing issues early
Coordinate internal execution across strategy, media buying, creative, and operations
Track client requests, deliverables, and meeting notes in CRM/project management tools
Identify retention risks and escalation points early, driving solutions before churn occurs
Support renewals and expansion opportunities by surfacing performance wins and growth levers
Requirements
2+ years experience as a Client Success Manager / Account Manager at an advertising / marketing performance agency (required)
Working knowledge of Google Ads and YouTube Ads (required)
Proven experience managing a client portfolio and running client calls independently
Strong grasp of core performance marketing metrics (CPA, ROAS, CTR, CPM, CVR, attribution basics)
Excellent written and verbal communication skills; able to simplify performance for non-technical stakeholders
Highly organized with strong follow-through across multiple accounts and deadlines
Comfortable working cross-functionally and driving accountability internally
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About the Role We're hiring a Client Success Manager to own relationships and retention across a portfolio of video advertising clients. This role requires prior experience in a video ads performance agency, plus direct familiarity with Google Ads and YouTube Ads so you can confidently communicate performance, strategy, and next steps.
You'll be the primary point of contact for assigned clients, coordinating internally with media buyers/strategists and creative to ensure delivery quality, goal alignment, and proactive account management.
Key Responsibilities
Own day-to-day client relationships for a portfolio of YouTube/Google Ads accounts
Lead onboarding, kickoff calls, weekly/biweekly check-ins, and monthly performance reviews
Translate campaign performance into clear insights, recommendations, and action plans
Maintain high client satisfaction by setting expectations, managing timelines, and addressing issues early
Coordinate internal execution across strategy, media buying, creative, and operations
Track client requests, deliverables, and meeting notes in CRM/project management tools
Identify retention risks and escalation points early, driving solutions before churn occurs
Support renewals and expansion opportunities by surfacing performance wins and growth levers
Requirements
2+ years experience as a Client Success Manager / Account Manager at an advertising / marketing performance agency (required)
Working knowledge of Google Ads and YouTube Ads (required)
Proven experience managing a client portfolio and running client calls independently
Strong grasp of core performance marketing metrics (CPA, ROAS, CTR, CPM, CVR, attribution basics)
Excellent written and verbal communication skills; able to simplify performance for non-technical stakeholders
Highly organized with strong follow-through across multiple accounts and deadlines
Comfortable working cross-functionally and driving accountability internally
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