Call Center-Member Service Representative
Ent Credit Union, Tempe, AZ, United States
Company Description
Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.
New Location & Team Launch Opportunity This role is part of our brand‑new Call Center location in Tempe, AZ, where you’ll join the foundational team responsible for launching and shaping this exciting new site. The inaugural training class starts on
April 27th . As one of the first team members, you will have a unique opportunity to influence how the center operates—your ideas, feedback, and voice will directly impact our processes, member‑service approach, and long‑term strategy. If you’re energized by building something new, collaborating in a dynamic environment, and contributing to a culture from the ground up, this is a rare chance to make a meaningful and lasting difference.
Job Description The Member Service Rep will provide accurate information regarding member inquiries while actively cross‑selling and educating members on Credit Union products and services. Outstanding service must be delivered while remaining professional, responsive, and encouraging. In addition, this role is responsible for understanding and complying with credit union policies/procedures and industry regulations while seeking to protect the assets of members and the credit union.
Essential Functions
Member Sales & Service
In order to build and retain member relationships, the representative must answer incoming calls from members, accurately answer inquiries and troubleshoot problems.
Members must be verified using the processes and procedures in place, minimizing fraudulent activity. Representative possesses the skill to identify and escalation priority issues. A higher skillset is required to perform certificate maintenance and handle all online banking inquiries.
MSR II is expected to resolve member concerns properly and provide solutions to avoid escalations in all areas of member service. The representatives must have extensive knowledge of all products and services by actively listening and determining the product that best fits the member's needs. Products and services include but are not limited to: investment services, online banking and credit cards. In the area of credit cards, the representative will obtain the skillset to submit both consumer and business credit card applications.
Knowledge: Maintains knowledge and remains current in the position by taking a proactive approach with participating in on‑going training, side by sides, quality control sessions, online BVS courses, and utilizing Outlook and Element on a daily basis resulting in the delivery of world class service to our members.
Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Qualifications
High School Diploma/G.E.D. or equivalent.
6+ months of customer service experience.
Previous inbound phone experience preferred.
Previous sales experience preferred.
Previous financial institution experience preferred.
Bondable.
Technical or Specialized Knowledge/Skills
Excellent Customer Service focus.
Strong proficiency in relevant credit union products, offerings, and resources.
General understanding of typical products, offerings and resources within the banking/credit union environment.
Must have proficient computer skills, including the ability to use Windows, Microsoft Word and Office.
Ability to complete multiple tasks utilizing various databases concurrently is required.
Strong communication and writing skills.
Organizational skills required.
Typing, computer, and ten-key required.
Symitar experience strongly preferred.
Additional Information The pay range for this position is:$19.25 -$23.50 (S11) plus monthly incentives.
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.
BENEFITS
Generous 401(k) match
401k Discretionary Profit Sharing
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short Term and Long Term Disability
Health Savings Account with company contribution
Employee Assistance Program
Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
Paid Holidays
Tuition Reimbursement
Paid Parental Leave
We anticipate this position to close on 3/23/2026. Please submit your application at your earliest convenience to be considered.
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New Location & Team Launch Opportunity This role is part of our brand‑new Call Center location in Tempe, AZ, where you’ll join the foundational team responsible for launching and shaping this exciting new site. The inaugural training class starts on
April 27th . As one of the first team members, you will have a unique opportunity to influence how the center operates—your ideas, feedback, and voice will directly impact our processes, member‑service approach, and long‑term strategy. If you’re energized by building something new, collaborating in a dynamic environment, and contributing to a culture from the ground up, this is a rare chance to make a meaningful and lasting difference.
Job Description The Member Service Rep will provide accurate information regarding member inquiries while actively cross‑selling and educating members on Credit Union products and services. Outstanding service must be delivered while remaining professional, responsive, and encouraging. In addition, this role is responsible for understanding and complying with credit union policies/procedures and industry regulations while seeking to protect the assets of members and the credit union.
Essential Functions
Member Sales & Service
In order to build and retain member relationships, the representative must answer incoming calls from members, accurately answer inquiries and troubleshoot problems.
Members must be verified using the processes and procedures in place, minimizing fraudulent activity. Representative possesses the skill to identify and escalation priority issues. A higher skillset is required to perform certificate maintenance and handle all online banking inquiries.
MSR II is expected to resolve member concerns properly and provide solutions to avoid escalations in all areas of member service. The representatives must have extensive knowledge of all products and services by actively listening and determining the product that best fits the member's needs. Products and services include but are not limited to: investment services, online banking and credit cards. In the area of credit cards, the representative will obtain the skillset to submit both consumer and business credit card applications.
Knowledge: Maintains knowledge and remains current in the position by taking a proactive approach with participating in on‑going training, side by sides, quality control sessions, online BVS courses, and utilizing Outlook and Element on a daily basis resulting in the delivery of world class service to our members.
Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Qualifications
High School Diploma/G.E.D. or equivalent.
6+ months of customer service experience.
Previous inbound phone experience preferred.
Previous sales experience preferred.
Previous financial institution experience preferred.
Bondable.
Technical or Specialized Knowledge/Skills
Excellent Customer Service focus.
Strong proficiency in relevant credit union products, offerings, and resources.
General understanding of typical products, offerings and resources within the banking/credit union environment.
Must have proficient computer skills, including the ability to use Windows, Microsoft Word and Office.
Ability to complete multiple tasks utilizing various databases concurrently is required.
Strong communication and writing skills.
Organizational skills required.
Typing, computer, and ten-key required.
Symitar experience strongly preferred.
Additional Information The pay range for this position is:$19.25 -$23.50 (S11) plus monthly incentives.
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.
BENEFITS
Generous 401(k) match
401k Discretionary Profit Sharing
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short Term and Long Term Disability
Health Savings Account with company contribution
Employee Assistance Program
Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
Paid Holidays
Tuition Reimbursement
Paid Parental Leave
We anticipate this position to close on 3/23/2026. Please submit your application at your earliest convenience to be considered.
#J-18808-Ljbffr