Call Center Representative
Goodwin University, East Hartford, CT, United States
The mission of Goodwin University is to educate a diverse student population in a dynamic environment that aligns education, commerce, and community. Our innovative programs of study prepare students for professional careers while promoting lifelong learning and civic responsibility. As a nurturing university community, we challenge students, faculty, staff, and administration to fully realize their highest academic, professional, and personal potential.
Position Description Summary/Purpose: This position provides services in the Admissions Reservation Center (ARC). Works scheduled shifts.
Essential Job Functions/Primary Responsibilities:
Fields incoming inquiries from individuals interested in the College; collects and inputs their data; and transfers them to appropriate Admissions staff
Contacts individuals who have emailed or mailed a request for information to the College
Follows-up with prospects prior to appointment
Contacts any appointments who may have missed a scheduled meeting and reschedules them
Contacts all incoming students scheduled to begin classes and confirms their attendance
Conducts Registration reminder campaigns both via telephone and on Campus
Meets performance and service objectives in a fast-paced call center environment
Staffs multi-line reception area on occasion
Provides support to the Admissions front desk
Conducts all work in a safe manner and all work safety practices are followed.
Other Functions:
Performs similar or related work as required, directed or as situation permits
Assists other department staff as needed to promote a team effort
Continues professional development and training; keeps current with trends.
Knowledge, Ability and Skill:
Ability to work well in a fast-paced team environment
Experience in retail and/or hospitality preferred
Demonstrated commitment to developing and fostering best practices and policies to promote diversity, equity, and inclusion, and build an environment in which all members of the University community are treated with respect and dignity.
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Position Description Summary/Purpose: This position provides services in the Admissions Reservation Center (ARC). Works scheduled shifts.
Essential Job Functions/Primary Responsibilities:
Fields incoming inquiries from individuals interested in the College; collects and inputs their data; and transfers them to appropriate Admissions staff
Contacts individuals who have emailed or mailed a request for information to the College
Follows-up with prospects prior to appointment
Contacts any appointments who may have missed a scheduled meeting and reschedules them
Contacts all incoming students scheduled to begin classes and confirms their attendance
Conducts Registration reminder campaigns both via telephone and on Campus
Meets performance and service objectives in a fast-paced call center environment
Staffs multi-line reception area on occasion
Provides support to the Admissions front desk
Conducts all work in a safe manner and all work safety practices are followed.
Other Functions:
Performs similar or related work as required, directed or as situation permits
Assists other department staff as needed to promote a team effort
Continues professional development and training; keeps current with trends.
Knowledge, Ability and Skill:
Ability to work well in a fast-paced team environment
Experience in retail and/or hospitality preferred
Demonstrated commitment to developing and fostering best practices and policies to promote diversity, equity, and inclusion, and build an environment in which all members of the University community are treated with respect and dignity.
#J-18808-Ljbffr